Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (176 reviews)

2024년 11월 21일

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Naked Sprout®

영국

앱 사용 기간 대략 4년

답글 Union Works Apps개 2024년 11월 23일

Thanks for your super review Pippy. It was a pleasure helping you set up a Flow using our Grapevine Surveys Flow triggers. Great to hear that is working well for you. We'll be here and happy to help if needed again.

2024년 11월 15일

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

미국

앱 사용 기간 8개월

답글 Union Works Apps개 2024년 11월 18일

Thanks for the great review Stephenie! Really glad we could advise on how to include a Customer Satisfaction survey into your POS and mobile receipt emails.

If you ever decide you'd like a unique Customer Satisfaction survey for each POS location, just let us know, it's very simple to implement.

2024년 9월 4일

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

미국

앱 사용 기간 거의 3년

답글 Union Works Apps개 2024년 9월 5일

Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.

2024년 11월 8일

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend this app for anyone looking to gather valuable feedback with minimal hassle!

Dalstrong

미국

앱 사용 기간 4개월

답글 Union Works Apps개 2024년 11월 11일

Thanks for the great review Kris, it is really appreciated! It has been a pleasure helping you with your Survey set up and integration with Shopify Flow.

2024년 10월 24일

Great app. Really helpful insights for data attribution and analytics.

Wopilo

프랑스

앱 사용 기간 3개월

답글 Union Works Apps개 2024년 10월 25일

Thanks for the great review Peck. It was a pleasure helping you send survey response data into GoogleSheets using Grapevine's Flow Triggers. We'll be here and happy to help again if needed.

2024년 11월 1일

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn

미국

앱 사용 기간 2개월

답글 Union Works Apps개 2024년 11월 2일

Thanks for the great Review Dan. It was a pleasure helping you set up your survey for Shopify's Checkout Extensibility pages.

2024년 10월 17일

Grapevine is an essential app for any stores looking to grow. Easy to set up, works perfectly, and very fair pricing. Not to mention they have a super attentive support team (huge shoutout to Stu!).

Glowlabo

오스트레일리아

앱 사용 기간 대략 1개월

답글 Union Works Apps개 2024년 10월 18일

Thanks for your kind review Jovin. Great to hear that Grapevine Surveys is an essential part of your store's growth. It was a pleasure helping out. We'll be here should you need us again.

2024년 9월 5일

All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :)
The integration is super smooth and we now have a way to understand our users' story in a beautiful way!

UCM Center

캐나다

앱 사용 기간 대략 1개월

답글 Union Works Apps개 2024년 9월 9일

Thanks for your great review! It's great to see you taking full advantage of
the Shopify Flow integration, to push survey responses to a google sheet and to a dedicated inbox!

2024년 10월 14일

Great support and highly granular functionality re: collecting feedback from customers and applying Shopify tags that push through to Klaviyo!

Bluecorn Candles

미국

앱 사용 기간 7일

답글 Union Works Apps개 2024년 10월 15일

Thanks for your kind review Tessa! It was a pleasure to help. We really like how you're using our standalone surveys and tagging feature to trigger flows in Klaviyo. Keep up the good work!

2024년 11월 12일

WOW! After reviewing several different post-purchase survey apps, I quickly landed on Grapevine for a few key reasons:

1. Compatibility with extensibility
2. Ability to ensure only one response per customer
3. Compatible with Shopify Flow, providing many other ways to integrate and utilize the data
4. Fair pricing

What I didn't expect was to be blown away by the support. I had a question and received a response IMMEDIATELY. Their team also pushed a fix for something that wasn't impacting me significantly on the SAME DAY.

Not only that, I am discovering more and more excellent features the more I dive into the app. Highly recommend.

Nathan James

미국

앱 사용 기간 대략 23시간

답글 Union Works Apps개 2024년 11월 14일

Thanks for such a great review!! It's great to see how you're utilising the Shopify Flow integration to push survey response data into Google sheets :)

Always on hand to help out on support whether its crafting new questions or helping with the pushing of data! Thanks again!

범주별 앱

Grapevine Post Purchase Survey

리뷰 (176)