Grapevine Post Purchase Survey
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Great customer support in setting up. Also recently launched NPS which is great so can use fewer apps to get customer data
Really glad we could help you get set up quickly, and that you’re already getting value from the new one-click email feature. The one-click NPS email survey via Klaviyo is exactly for this, collecting feedback straight from the inbox without adding extra steps
Thanks so much for the review!
Very easy to set up. Gives us great insight to our customer and purchase decisions.
We’ve put a lot of focus on making Grapevine quick to set up, while still giving clear insight into customers and what influences their purchase decisions. Glad it’s working well for your store.
Thanks for the review, really appreciate it!
Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)
Post-purchase is a really effective moment to ask questions like how customers heard about you and to capture feedback while the experience is still fresh. Great to hear you’re getting useful insights from Grapevine so early on.
Thanks for such a nice review!
Brilliant product! It's easy to set up, has all the features we needed, and a fraction of the price of other survey apps.
Thanks so much for the kind words! We’re really glad you found Grapevine Surveys easy to set up and that it covered everything you needed. Our goal has always been to give Shopify merchants a simple, flexible way to collect meaningful customer insights, without the complexity or cost of enterprise survey tools.
Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.
Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.
I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.
Thanks so much for your super review! Great to hear that you appreciate the feature set and price point of our app. We're always happy to help if needed.
Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.
Thanks so much for the great review! We really appreciate your feedback on the app and were happy to deliver the new “Group by parent option” toggle to present your survey data with more clarity. Delighted to have you on board after making the switch!
Great value for how much they charge!
Sam from the Grapevine team was really helpful in how we can make more use of our surveys.
Really appreciate when a team is responsive especially when seated in a different time zone.
Really happy with the app so far!
Thanks so much for the kind words! We’re really glad to hear you’re getting great value from Grapevine Surveys and we’ll be sure to pass your feedback on to Sam! Always happy to help, wherever you are in the world 🌎
Easy to use and install. Great customer service, very helpful and responsive.
Thanks so much for your great review! We loved helping you get set up with post-purchase surveys so you can learn more about your customers and what motivates them to buy.
Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!
Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!
