Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

리뷰 (186)

전체 평점
5
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 0%가 별 1개입니다
2025년 3월 12일

This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!

New West KnifeWorks
미국
앱 사용 기간 2년 초과
답글 Union Works Apps개 2025년 3월 14일

Thanks for this super review Alex. It's great to hear how happy you are with the feature set and value of Grapevine Surveys app. It was a pleasure helping you with set up of the tagging and Klaviyo integration. We'll be here and ready to help if needed again.

2025년 4월 11일

Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!

Apex Cool Labs
미국
앱 사용 기간 5개월
답글 Union Works Apps개 2025년 4월 14일

Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!

2025년 1월 8일

We've been using Grapevine for a few years and it's great. We created a survey that asks our customers how they found us. About 1 in 7 customers reply. It gives us a good idea of what marketing is working and what isn't. The Grapevine customer service is really good.

Aerocreeper
미국
앱 사용 기간 4년 초과
답글 Union Works Apps개 2025년 1월 10일

Thanks for the great review Travis! It's really good to see our long-term customers still gaining valuable marketing insight with Grapevine Surveys.

2025년 3월 17일

The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!

eyebobs
미국
앱 사용 기간 18일
답글 Union Works Apps개 2025년 3월 19일

Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.

2025년 2월 12일

App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.

BRU
스위스
앱 사용 기간 대략 1년
답글 Union Works Apps개 2025년 2월 13일

Many thanks for the kind review. It's great to hear that our surveys are helping you with good insights from your tea lovers. We'll be here and happy to help again if needed.

2025년 2월 4일

We’ve had a great experience using Grapevine for our checkout poll! The app is incredibly user-friendly, making it easy to set up and customize to fit our needs. What really stood out was the amazing support from Sam, who went above and beyond to ensure everything was working perfectly by the date we needed. Highly recommend Grapevine for anyone looking to collect valuable customer insights effortlessly.

Emma Sleep Spain Physical Store
스페인
앱 사용 기간 대략 2개월
답글 Union Works Apps개 2025년 2월 6일

Thanks for such a nice review! We're glad to hear that Grapevine Surveys is helping you gather valuable feedback across all your POS locations in Europe to improve the retail store experience.

2025년 3월 19일

A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.

Carathea
영국
앱 사용 기간 대략 4년
답글 Union Works Apps개 2025년 3월 21일

Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.

2025년 2월 10일

The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool! ⭐⭐⭐⭐⭐

YAADU
독일
앱 사용 기간 18일
답글 Union Works Apps개 2025년 2월 11일

Thanks for the super review Christian. It's great to hear how your New and Returning customer surveys are providing you with valuable insight. It was also a pleasure making sure that your survey was up and running on the new Checkout Extensibility. We'll be here and happy to help again if needed.

2024년 11월 21일

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Naked Sprout®
영국
앱 사용 기간 대략 4년
답글 Union Works Apps개 2024년 11월 23일

Thanks for your super review Pippy. It was a pleasure helping you set up a Flow using our Grapevine Surveys Flow triggers. Great to hear that is working well for you. We'll be here and happy to help if needed again.

2024년 11월 15일

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses
미국
앱 사용 기간 8개월
답글 Union Works Apps개 2024년 11월 18일

Thanks for the great review Stephenie! Really glad we could advise on how to include a Customer Satisfaction survey into your POS and mobile receipt emails.

If you ever decide you'd like a unique Customer Satisfaction survey for each POS location, just let us know, it's very simple to implement.