Grapevine Post‑Purchase Survey

Grapevine Post‑Purchase Survey

von Union Works Apps

FREE Post-purchase survey - customer acquisition discovery

4.9 von 5 Sternen(113 Bewertung)

Customisable survey question

Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight

Survey revenue analysis

Survey revenue stats help to identify the responses that generate the most sales. A great way to inform your Marketing spend

High survey response rates

The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates


Über Grapevine Post‑Purchase Survey

Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Integriert mit

  • POS,
  • ReCharge Payments

Medien-Gallerie

Funktioniert mit

  • Shopify POS

    Shopify POS

    Verwende diese App, wenn du persönlich mit Shopify Point of Sale verkaufst.

    Mehr POS-Apps anzeigen

Community

FREE

Kostenlos

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Tag Customers with their response
  • Tag Orders with the response

EXTRA

$3/Monat

  • Everything on the FREE plan
  • Survey reminders
  • Capture via Shopify POS
  • Capture via ReCharge Payments
  • Downloadable data
  • Reclassify responses

* Alle Gebühren werden in USD berechnet. Wiederkehrende Gebühren, einschließlich monatlicher oder nutzungsabhängiger Gebühren, werden alle 30 Tage in Rechnung gestellt.

4.9 von 5 Sternen

Die Gesamtbewertung spiegelt den aktuellen Status der App wider. Es werden alle App-Bewertungen berücksichtigt, aber die aktuellsten Bewertungen werden priorisiert.
  • 5 von 5 Sternen
    91% der Bewertungen sind 5 Sterne
  • 4 von 5 Sternen
    8% der Bewertungen sind 4 Sterne
    (9)
  • 3 von 5 Sternen
    1% der Bewertungen sind 3 Sterne
    (1)
  • 2 von 5 Sternen
    0% der Bewertungen sind 2 Sterne
    (0)
  • 1 von 5 Sternen
    0% der Bewertungen sind 1 Sterne
    (0)

Aktuellste Rezensionen

Buttercloth

We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.

Antwort des Entwicklers

28. April 2021

Thanks for the great review Bob. Glad we were able to optimize the app for you to generate your Monday morning reports.

Liber & Co.

Extremely useful app, highly recommend it. Provides great data and works without any issues. Easy to use as well.

Antwort des Entwicklers

16. April 2021

Hi Alex, thanks for the review. Glad we could get you set up with your new Survey!

Three Basketeers

This app is awesome! It's super easy to use and customize. It's exactly what we were looking for, and we love that it's free since we are a small nonprofit.