Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (175 reviews)

Tarification: $25 /mois. Essai gratuit disponible.
Note: 5,0 (175)
Développeur: Union Works Apps

Unlock customer insights with post purchase, NPS & on-site surveys

Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post purchase surveys enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups

Discover attribution insights from your survey that optimize marketing spend
Multiple post purchase survey question types: Fixed response, open text or NPS
Simple setup: Hands on support for post purchase, onsite & point of sale surveys
Unlimited surveys, unlimited responses, no branding and founder operated
Target checkout surveys to new, returning or all customer in 1 or many languages

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Caractéristiques: Utilisation directe dans l’interface administrateur Shopify

Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Shopify Flow, Shopify PDV, Processus de paiement, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Catégories

Sondages , Analyses de données

Personnalisation du formulaire

Logique conditionnelle, Éditeur avec fonction de glisser-déposer, Formulaires intégrés, Multilingue

Types de sondages

Satisfaction client, Étude de marché, Net Promoter Score (NPS), Retour d’expérience sur les produits, Expérience après-achat, Attribution

Gestion des soumissions

Exportation des données, Analyses de données, Segments clients

Comportement du client

Suivi de l’activité, Segmentation, Analyse de cohorte

Marketing et ventes

Attribution marketing, Retour sur investissement publicitaire (ROAS), Analyse de l’entonnoir

Supports visuels et rapports

Analyse comparative, Rapports personnalisés, Analyse de l’historique

Tarification

Complete

$25 / mois

Post Purchase Surveys
Unlimited Responses
Multiple Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

Essai gratuit de 28 jours

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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification

Avis (175)

Note globale

Nombre d’avis par note

94 % des avis sont des avis à 5 étoiles
165
5 % des avis sont des avis à 4 étoiles
9
1 % des avis sont des avis à 3 étoiles
1
0 % des avis sont des avis à 2 étoiles
0 % des avis sont des avis à 1 étoiles

Tous les avis

4 septembre 2024

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

États-Unis

Presque 3 ans d’utilisation de l’application

Union Works Apps a répondu 5 septembre 2024

Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.

8 novembre 2024

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend this app for anyone looking to gather valuable feedback with minimal hassle!

Dalstrong

États-Unis

4 mois d’utilisation de l’application

Union Works Apps a répondu 11 novembre 2024

Thanks for the great review Kris, it is really appreciated! It has been a pleasure helping you with your Survey set up and integration with Shopify Flow.

15 novembre 2024

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

États-Unis

8 mois d’utilisation de l’application

Union Works Apps a répondu 18 novembre 2024

Thanks for the great review Stephenie! Really glad we could advise on how to include a Customer Satisfaction survey into your POS and mobile receipt emails.

If you ever decide you'd like a unique Customer Satisfaction survey for each POS location, just let us know, it's very simple to implement.

1 novembre 2024

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn

États-Unis

2 mois d’utilisation de l’application

Union Works Apps a répondu 2 novembre 2024

Thanks for the great Review Dan. It was a pleasure helping you set up your survey for Shopify's Checkout Extensibility pages.

5 septembre 2024

All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :)
The integration is super smooth and we now have a way to understand our users' story in a beautiful way!

UCM Center

Canada

Environ un mois d’utilisation de l’application

Union Works Apps a répondu 9 septembre 2024

Thanks for your great review! It's great to see you taking full advantage of
the Shopify Flow integration, to push survey responses to a google sheet and to a dedicated inbox!