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This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features.
- does not work with POS
- does not process returns
- does not allow customers to change their contact info (have to email app)
- hard to navigate the system and find settings.
- auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned)
- no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction.
The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.
Dear customer,
Akash here - founder of apps mav- the developers of Gratisfaction app.
I am disappointed to see your review after having been in personal contact with you. Additionally, the points you have mentioned are incorrect and I am clarifying here both for you and the readers of the review
- Your pricing has remained the same for 4 years and we did write to you confirming the same price for your renewal as well. In fact all the enhancements that we have made have all been included free at no cost for both existing and new customers.
- Returns – both partial and full refunds are reflected correctly in deductions of points. I can assure you this feature works absolutely fine. I have looked at your account and did not find any ticket raised by you informing us of any issues with refund deductions.
- I apologize that you find the system hard to navigate- If you had sent us an email, we would have done a personalized video for you- Both my team and I have in the past done personalized videos for our customers when they have informed us of any difficulties they are facing . We also have a free 1 on 1 training call that you are able to book as per your convenience.
- We bring lots of enhancements to our apps- The email you are referring to was an enhancement and we did inform you about this email and how to configure/ pause it . We have received very positive reviews for this email from thousands of our customers and our internal analysis has shown an uptick in sales for customers who have configured this email.
- We never push for upgrades- Its totally upto you.
- POS- yes we do not have the integration. And, we have never claimed to have one. That said, we are working on brining this for our customers- Again , this will be included at no extra cost.
I would be happy to call and take you through all the features and many more enhancements to come.
I can assure you and the readers, that our single mission is to make you, our customers successful. Gratisfaction is becoming an app that will support our customers’ business through various stages and lifecycle. It is becoming much more than a loyalty app- It is already helping our customers run giveaways, contests and promotions. And, I personally look after our long standing customers when they have any issues – Just like intervened and directly liaised with you
I thank you for being our valued customer
Regards
Akash
Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.
Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.
Their support is stellar, They will go above and beyond to make sure you set and ready to go.
The pricing model is one that I love the most, freemium where all the options are open and we as merchants and the app startup grow together. That should be the case for all apps that aim to serve a need and are here for the long run.
Great functionality and the support is top notch. I had a few issues and was able to chat right away and get them resolved.
I love this app. I initially used it because it has the Etsy integration but the customer service has been phenomenal. I get quick responses every time. I love that this app is pretty in-depth and not too complicated for my customers.
Great app! Both in design and functions. The full featured free version allows you to evaluate and test everything. The paid tier increments are well thought out when you decide to upgrade. Good campaign examples are included and show the comprehensive tools available. And if you run into trouble or have questions, the chat support is simply excellent. Highly recommended.
We have been using Gratisfaction for a few months now. It has been working great and our customers love it. It is highly customizable to fit our needs. I was able to chat with their support team today for the first time, and let me say that they were extremely helpful. They were able to answer my questions and inform me of things they are currently working on which will help with my issue. Very exciting and superb customer service!
This app was easy to use, and very intuitive, the customer service is fantastic.
I recommencement 100%. BeautyFit® Australia
https://shoppoponline.com/
App works exactly well for what I need. Can track users for rewards and purchases. Customer service is on point and specialized what I needed specifically for my website. Highly recommended app.