GreenDropShip

Can't even add products to my store. It took forever on multiple times I tried and there is no real support for businesses. I signed up a few days ago but at this point, I will cut my loses as others suggest it is a scam and there is no one to get in touch with.

I'm about to cancel with them. They take very long to deliver anything and if there is an issue on their end, they say "we have sent the information to our developer". I do not think a developer is needed to help with fulfilling an order. A simple issue has taken about 3 hours of my time. I am currently on hold with their customer support and I've been waiting for over 45 minutes. They also have trouble returning your calls or emailing you with a solution as promised. Happened multiple times this week alone. Long lead times are a very big issue and it takes much longer and is frustrating when they cannot even tell you when a customer may receive their order. Business is based on trust, and Green Drop Ships trust is eroding very quickly. I thought they were going to be an asset for my business, only a liability at the moment.

I am sorry to say this because I really wanted this to work, but this app has major issues in usability, customer service, functionality, and overall for the amount of money spent on it. They need to work on their product before selling it to customers. It is, at best, in the development stage without any form of usability or QA testing for customers. Over 2 months ago I purchased their plan for $149 and it still does not work with Shopify. I have had numerous email exchanges with instructions that sent me to screens with errors on their website to set it up, and overall frustrations, and it still does not work. The app interface in Shopify keeps telling me I have to upgrade and purchase their plan and I have spent a few times checking my credit card to make sure it is not double billing. Not ready to use and they really need to either make it function or refund money to customers who cannot use their product. Two months is unacceptable to not resolve issues or to send information that is inaccurate for a product that does not function simply to install an app for dropshipping.

Absolutely waste of time and money! Orders do not get fulfilled, super expensive, and no help from support. Stay away!

I used it and it has been a waste of money for me. As a startup when I finally received an order on my website, which is new and exciting for me, they failed to fulfill it. Such a big disappointment. And the rates are too high for the app and the service they deliver.