Growave: Loyalty & Wishlist + , Počet recenzí: 2 063
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Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !
Dear team at Patricia Blanchet😊,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you❤️!
Moreover, I will gladly forward your email to my colleagues from the Success team and they can reach out to you and share some tips to use all of the features of the app and benefit from them✨.
Happy Growaving 💙!
The application is very good, but it has some flaws:
-It's slow to load pages.
-Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter.
However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution.
I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.
Dear team at Mon Bar à Print,
Thank you for taking the time to provide us with your valuable feedback and for giving us a 4-star review. We greatly appreciate your detailed insights into your experience with our application. 😊✨
We sincerely apologize for any inconvenience you've experienced, particularly regarding the loading speed of pages and certain aspects of our rewards program. Your feedback about potential vulnerabilities in the rewards program is essential for us to address, and we'll certainly take a closer look at these areas to enhance the effectiveness and security of the program. Your suggestions about offering points for actions like "likes" on Facebook and follows on social media are valuable, and we'll consider these options for future improvements.
We're thrilled to hear that you find our application to be an excellent all-in-one solution with a competitive price point. We take immense pride in our dedicated support team, and your positive remarks about their availability are truly motivating. We look forward to your future updates on your experience with the application based on your customers' usage.
Should you ever encounter any further issues or have additional suggestions, please don't hesitate to reach out to us. Your feedback is invaluable in helping us provide you with the best possible experience. 💞
Begaiym, Reputation Manager!
Amazing customer support team. They are very responsive, informative and friendly. This app has great features but would be even stronger with more control over member limits, filters and rules.
HeyGlamour Us Team ❤,
We do appreciate your kind words and the feedback 🙌.
Our main priority is that our customers are happy and satisfied with the app and support services too💖. We always strive to achieve our customers' expectations and work hard to make our app better day by day.
We will keep improving Growave, and your feedback is very important for us. It really helps us to provide the best features.
Thanks again for providing us with your review, have a good day ✨!
A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.
Hi Melendy and THE HOUSE OF BLONDIE team!
We really appreciate your feedback. Thanks to people like you we have a chance to grow and provide better service to more clients 🤗!
We do admit that in total it took 3 days to solve the issue. Growave Team always wants to take care of each and every detail which can bring additional questions coming up further. Additionally, attentiveness and providing a good experience to every client is a top priority for us, therefore, we spend extra time on every request we are receiving. Moreover, we try to investigate thoroughly while resolving the merchant's queries which again can lead to taking some extra time. I really hope for your understanding on this matter 😊!
We really appreciate you being a customer and are here for you anytime 🙌.
Growave is a good value app that provides a lot of functionality in one app. Some fixes and adjustments have been required along the way but the team has been very helpful and easy to work with.
Hi Brad and the team at La Maison Talulah,
Thank you for sharing your feedback and for choosing Growave as your app of choice. We truly appreciate your 4-star review and the insights you've provided.
We're delighted to hear that you're finding Growave to be a valuable app that offers a wide range of functionalities. Your recognition of the effort we put into providing a comprehensive solution is truly gratifying. Our team is committed to ensuring your experience is seamless, and we're glad to have been able to assist you effectively. Your positive words about our team being helpful and easy to work with are greatly appreciated 🤗.
Thank you once again for your review and for being a part of the Growave community. We're here to support you, and if you have any questions or need assistance in the future, please feel free to reach out.
Sending positive vibes your way!
Ayana,
Growave support team ✨.
We use this app to help us with reviews, instagram feed, social login and wishlist. It makes so much sense to have one app cover all the bases! So far it all works well. Any issues are dealt with promptly by the support team who are excellent, fast and responsive.
Greetings to team at Sea Level Australia!
We are soo grateful that you found time and left us a review! ❤️
And we're really happy to see that you guys appreciate our all-in-one approach! We always try to include not only interesting and fruitful features, but also our love and care. So thank you again for the love you give back,
Here's to spreading it more! 🦄
I have been using this app for loyal program. I love quick support. I hope this product would be more helpful and convenient near future.
Hello, dear glee-japan team 👋,
Thank you for your valuable feedback on us and for sharing your experience with everyone here. We truly appreciate it and the whole Growave team feels incredibly happy to have a customer like you🥰.
Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time you visit us 🤞. Thanks again for taking the time to leave a review!🤗
Have a joyful week ahead 🎈.
Beautiful and modern design with lovely features that truly gives your store that extra finess and social reach. I especially love their shoppable instagram photos feature. I must also mention that the support team is A+ especially Mr. Kalys Salmakbaev. He is an amazing rep. Its extremely important to me to have great support so that I can get the best use of my applications. So, when I meet a customer representative like Kalys Salmakbaev, I am so much more loyal to continuing a relationship with SocialShopWave because I know I will not be alone on this journey. All the best my fellow entrepreneurs. Try this app today, I promise you, you will not cancel it.
Easy way to integrate review possibilities and social login. The support team was fast and delivered what I needed in a few hours turn around.
I would just like to have some more flexibility when it come to fonts used in automated emails for example. I'd love to use our brand font.
Just worked with Alex who helped me solve a number of issues. He was stellar and incredibly helpful and friendly. Growave has great support as others have noted. One thing is that -- the fantastic value they provide aside -- the Rewards customization and design is sorely lacking and poorly designed. After seeing Yotpo and other loyalty program VIP rewards and related design pages, I'm hesitant to launch with the current Growave look and feel for Rewards. It's not bespoke at all -- and their PageFly integration doesn't extend to Rewards I can have someone code to customize, but that runs risks, of course. But I may go that route as I need something that looks and feels at least someone bespoke and brand customized. I'm definitely using them for all their other apps, and I rate the "5 Stars" for those. And again, their support is outstanding. Fantastic team!
Dear team atGrinning Cat Books,
Thank you so much for leaving us a review, it`s much appreciated✨
We are glad to hear that our customer support team in the person of Alex has helped you so you are satisfied and enjoying it. This is our main and the only priority that our customers are happy and satisfied with our app and customer support services too💖
Your feedback is really appreciated and we do acknowledge that there is always room for improvements and whole our team at Growave constantly doing their best to improve our app, its features, and design as well. However it takes time and definitely, we will keep improving the app, and feedback like yours is indeed important to us, it helps and motivates us to provide the best features and support that our merchants deserve🌞
Regards,
Growave Team😇