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英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！
Hello Team at 15/e Organic,
Thank you so much for your kind review! 🩷
We’re thrilled to hear that our support team has been quick and helpful in addressing your inquiries. We truly understand the importance of smooth communication, and we’re committed to improving the experience so you can reach out in any language you prefer. Your feedback is incredibly valuable to us, and we’re always here to assist with anything you need.
Please don’t hesitate to reach out if there’s anything else we can help with.
Warm regards,
The Growave Support Team
こんにちは、15/e Organic チームの皆様、
素晴らしいレビューをいただき、ありがとうございます！🩷
サポートチームが迅速で役立つ対応をしているとのお言葉をいただき、大変嬉しく思います。円滑なコミュニケーションの重要性を理解しており、今後はご希望の言語でより簡単にご連絡いただけるよう改善してまいります。いただいたフィードバックは非常に貴重であり、今後とも何かお手伝いできることがあれば、どうぞご遠慮なくお知らせください。
他にお力になれることがあれば、いつでもご連絡ください！
よろしくお願いいたします、
Growave サポートチーム
I appreciate the Growave team's response as we have worked through problems to reach solutions and get everything operating as we need. When everything is in proper working order, it does exactly what we need for our complex system. I am grateful to the Growave team for being available and helpful, and for bringing so many features that my customers and I use constantly. We will continue to utilize this service as the backbone of our business.
Hi, the amazing team at Harbor and Sprout!
Please let us express our gratitude for your wonderful review! It's our pleasure to assist a thoughtful client like you, and the fact that you appreciate our support means the world to us, truly! From our side, we will try our best to keep contributing to your business's growth 🥰
Have the best weekend!
The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars.
Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)
Dear GREENFORCE team,
Thank you for taking the time to share your detailed feedback and for your kind words about our support team. We’re delighted to hear that you found our team helpful in addressing your customization needs.
We understand your concerns regarding feature evaluation and tracking results. We continuously work to improve our app and provide tools that offer clear and accurate insights into performance. If you’d like, we can arrange a call or provide a detailed guide to help you better evaluate the tool’s impact on your community.
Your input is invaluable to us as we strive to enhance our platform to meet our clients’ needs. We’re thrilled to know you’re happy with Growave overall, and we’re committed to ensuring your satisfaction going forward. 😇
Best regards,
Binazir
Head of Customer Support Team
Growave
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team,
Thank you for revisiting your review! We’re thrilled to hear that we could resolve your issues and that our loyalty program is delivering value to your customers. Your feedback is incredibly important to us and helps drive continuous improvement.
Regarding the email delivery challenges you mentioned, we’re pleased to share that all issues have been fully resolved. You can now count on seamless functionality moving forward.
Your continued trust and support mean a great deal to us. If you have any further questions or suggestions, please don’t hesitate to reach out. We’re here to ensure your experience with Growave remains exceptional. 💖
Best regards,
Binazir
Head of Customer Support Team
Growave
An all in one app for reviews, Q&A, loyalty and more. Very powerful and the team is very responsive. I should say their services have improved even over the past few months.There is definitely room to improve the QA process. I also wish we could integrate with Klaviyo with other plans and not just the highest plan.
Hi there team at Devoteewear,
Thank you a million for sharing your feedback on using our app, it means a lot to us! 🌞
Not only it boosts our motivation to know that our beloved clients are happy with our support, but also you help us grow and improve our platform. And for that, we are sincerely grateful!
As for the integration with Klaviyo, we listened to our customers and made everything possible to make it available on lower plans! With the release of our new pricing this year, you can use it starting from the new "Growth" plan now, so feel free to check it out! 😉
Have a great time ahead!
There was a serious bug (point expiration email was not sent based on the setting) but the technical team manages to solve it within 2 weeks.
Does everything I need and is better than the old reward app I used. I'm not easy to persuade in changing apps as it's often a lot of work so props to them for making me switch!
Dear team at Clothilde Store,
We do appreciate the time you took to leave us this review😇
We would like to thank you for sharing with us your wonderful feedback regarding the app. We are constantly working on the improvement of our app and feedback like yours is really important to us, it helps and motivates us to provide the best features and support that our merchants deserve.
And as for your request for a free product in POS, we always go the extra mile and are ready to assist our dear and beloved merchants however, as we have previously informed you, we are not able to implement it, hope for your understanding😊
Nevertheless, we are happy to learn that you are managing to get the most out of our platform and glad to hear that your choice was in favor of our app😍
It’s always a pleasure to work with your team and we hope for many years of long-term cooperation with you❤️
Have a wonderful week ahead! Sincerely yours,
Growave Team✌
powerful apps and nice support. Most functions is very well. But the price is too high
Dear team at NiceHCK Audio,
Thank you for sharing your feedback and for your kind words about our powerful apps and support team. We’re glad to hear that you find most of our functions to be effective and that our support has been helpful to you. ❤️
We understand that pricing is a significant consideration, and we are continuously working to ensure that the value we provide through our features and support justifies the investment. Your feedback is important to us, and we’re committed to delivering even more value to our customers.
If you have any specific concerns about pricing or would like to discuss how we can further support your business, please feel free to reach out. We’re here to help and appreciate your continued partnership.
Best regards,
Binazir
Head of Customer Support Team
Growave
Just worked with Alex who helped me solve a number of issues. He was stellar and incredibly helpful and friendly. Growave has great support as others have noted. One thing is that -- the fantastic value they provide aside -- the Rewards customization and design is sorely lacking and poorly designed. After seeing Yotpo and other loyalty program VIP rewards and related design pages, I'm hesitant to launch with the current Growave look and feel for Rewards. It's not bespoke at all -- and their PageFly integration doesn't extend to Rewards I can have someone code to customize, but that runs risks, of course. But I may go that route as I need something that looks and feels at least someone bespoke and brand customized. I'm definitely using them for all their other apps, and I rate the "5 Stars" for those. And again, their support is outstanding. Fantastic team!
Dear team atGrinning Cat Books,
Thank you so much for leaving us a review, it`s much appreciated✨
We are glad to hear that our customer support team in the person of Alex has helped you so you are satisfied and enjoying it. This is our main and the only priority that our customers are happy and satisfied with our app and customer support services too💖
Your feedback is really appreciated and we do acknowledge that there is always room for improvements and whole our team at Growave constantly doing their best to improve our app, its features, and design as well. However it takes time and definitely, we will keep improving the app, and feedback like yours is indeed important to us, it helps and motivates us to provide the best features and support that our merchants deserve🌞
Regards,
Growave Team😇
Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!
Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. 😇
Our priority is customer service and we are ecstatic that we hit that mark! 😍
Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you!
Take care. 💖