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The app is easy and effective, I appreciate prompt responses from their team when a questions arises.
Hey, gabrielcosmetics team,
Thank you for the fantastic feedback! 😍 It's wonderful to hear that you find our app easy to use and effective. Our team takes great pride in delivering quick and helpful responses to our users. Your satisfaction is our priority, so please don't hesitate to get in touch if you ever have any questions or concerns.
We're here to support you every step of the way! 💜
Begaiym, Client Care Specialist
We had issue of integration with omnisend templates, We were really upset but thanks to Begaiym as her team gathered and took care of it, they created new templates, installed and set them up for us...Their CEO personally reached out and Begaiym was super helpful...Thank you everyone at growave.
Dear A Bit Orange team,
Thank you so much for your kind words! 🥰 I'm truly glad that our team and I could assist you with the integration issues you were facing with Omnisend templates. Ensuring our clients are satisfied and their needs are met is our top priority at Growave. It was a pleasure working with you personally, and I'm grateful for the opportunity to help. Your feedback means a lot to us, and we're here to support you every step of the way.
Thank you for choosing Growave! ✌️💙
Begaiym, Client Care Specialist
This app works great and really gets consumers engaged with the brand. I highly recommend it.
Hello, Zorah biocosmétiques team,
Thank you for your kind words and 5-star rating! 💛 We're delighted that you're enjoying the app and finding it useful. Your endorsement is incredibly encouraging for our team. Should you have any questions or require further assistance, we’re always here to help!
Begaiym, Client Care Specialist
So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile.
Thank you.
Update...
Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need.
Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.
Hey, Inked Garment team,
Wow, your review absolutely made our day! ✨ It’s fantastic to hear that your experience with us has been nothing short of amazing. Knowing that we could swiftly adjust the code for your Rewards Program and ensure it looks great on mobile in under an hour is incredibly rewarding for our team.
I’m especially glad to hear that @Masha, @Vlad, @Begi, and the rest of our dev team could be there for you when you needed us most. We understand how crucial those final days before launching your store can be, and it’s wonderful to know that our team’s patience, helpfulness, and quick responses made a positive impact on your experience.
Your trust and support mean the world to us. We’re committed to having your back every step of the way, and it’s feedback like yours that motivates us to keep doing our best. If you ever need anything else, please don’t hesitate to reach out. We’re here for you!
Thanks again for your kind words 💝
Begaiym, Client Care Specialist
Thank you so much Janat! You are the best, Growave is very nice but what makes it even better is the support advisor backed by the technical team behind it.
You can subscribe to Growaves with a light heart!
They take their time with you, they are kind and understanding. What more could you ask for?
Thank you Janat!
Bonjour, Le Jardin Retrouvé team,
Wow, thank you for your incredibly kind words!💖 It warms our hearts to hear that you've had such a positive experience with Growave. Janat and our technical team work tirelessly to ensure that every interaction is supportive, understanding, and helpful. Your satisfaction is what drives us, and we're overjoyed to have met your expectations.
Thank you for choosing Growave, and we're excited to continue providing you with exceptional service and support 🤗
Begaiym, Client Care Specialist
Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work.
They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps.
We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Hello, De Spelletjes Vrienden team,
Thank you for leaving a review and sharing your thoughts with us. We highly value the feedback from every one of our clients. We sincerely apologize for not meeting your expectations, leading to your dissatisfaction and this negative review. 🥲
Unfortunately, some of our clients may encounter localized bugs, which can vary from one client to another. In such cases, we strive to provide quick and effective assistance to resolve any identified issues. We are currently working diligently to address all your requests and will update you as soon as possible.
We understand how frustrating it can be to experience these issues, especially when setting up a new store. We assure you that your experience is our top priority, and we are committed to improving it. Please feel free to reach out directly if you have any further concerns or need additional support. 💙🙏
We apologize once again and appreciate you choosing Growave.
Begaiym, Client Care Specialist
Growave has been very accommodating with request and agile communications. I was able to rely on them in updating and fixing issues that is impacting user experience. I am currently exploring more of what is has to offer.
Hello, the team at Skinsation Cosmetics!
Thank you so much for taking the time to provide feedback!❣️
Our team is overjoyed to read your 5-star review.
Please let us know if you have any further questions, we would be happy to help! ⭐️
Anna,
Growave support team!
We are on the premium plan and they do not deliver the customizations that they say they offer. If you use the app's regular functions, their service is great. If you are subscribing to the premium plan hoping they will implement customizations, I do not recommend it.
The free gift reward is not working. On the reward page, there is a button to add the gift to cart but when landing on the check out page, the discount is not applied (it's just a 'add to cart button), the customer cannot see their discount code on the reward page either to add it to the checkout page. When contacted Growave said that the discount code is received by email so the customer has to find the email to get their reward. The 'amount discount' displays the discount code on the reward page though. So I simply requested to replace the 'add to cart' button with the discount code (same as the 'amount discount' feature). I asked for this over a month ago, they are not working on it and just telling me that they 'prioritized it'.
Dear HapaKristin team,
We sincerely apologize for the inconvenience you’ve experienced and for not meeting your expectations with our premium plan. Our developers have thoroughly investigated and confirmed that everything is functioning correctly on our end. It appears that the issue originates from the cart page, which seems to have been customized and is related to Shopify itself.
To ensure absolute clarity and thoroughness, our development team will conduct another review to verify that everything is in order from our side. We aim to complete this additional check as soon as possible. Once we’ve completed this verification, we will reach out to you with the next steps.
We understand that the seamless operation of the loyalty program is crucial for your business, and we will do everything possible to resolve this issue from our side. In the meantime, if you have any other questions or concerns, please don’t hesitate to reach out. We appreciate your patience and understanding, and we apologize again for the inconvenience caused. 🙏
Begaiym, Client Care Specialist
awesome online market always has the latest's products for the gaming world.
Hey, Xtreme Elite Gaming team,
Thank you for the awesome review of Growave! We're delighted to know that you appreciate our efforts in providing the latest products for the gaming community through our app. Your positive feedback is incredibly motivating for our team. Should you need any help or have any feedback for us, we're always here to assist through the app. Keep on gaming and have a great day! 🩷🌞
Begaiym, Client Care Specialist
The Growave team is truly exceptional and always available to provide support whenever we need help. Their commitment to assisting us is truly commendable.
Hello, Homekode team!
We highly appreciate your feedback, thank you for taking the time to share your insight!🤗
Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you.
We will try our best to continue to provide you with excellent service!
Anna,
Growave Support team💙