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fantastic app and fantastic support from their team, super friends and super supportive. Highly recommend
Hey, L'archivo team,
We can't thank you enough for your fantastic feedback!💖 It's wonderful to hear that our app and support team have exceeded your expectations. Your positive recommendation is truly appreciated, and we're dedicated to ensuring that your experience remains nothing short of superb.
If there's anything else you need, don't hesitate to let us know! ✌️
Begaiym, Reputation Manager
This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)!
I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.
I'm deleting this app also they increased their price dramatically.
CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
Dear Febron team,
Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers.
We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback.
Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly.
Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly.
I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right.
Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit.
I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app.
Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏
Begaiym, Client Care Specialist
Great app for a good price. We got all the features we wanted. Customer service is 10/10, they helped us a lot. Thank you so much!
Hello, Ribcap - Fashionable medical helmets and protective headgear,
We appreciate your 5-star review! It's wonderful to hear that our app meets your requirements and that our customer service team provided valuable assistance. Thank you for taking the time to share your experience, and thank you for choosing our app! 🤗
Begaiym, Client Care Specialist
When I mentioned the significant price increase in this review, I was offered a discount equivalent to the previous plan. If that is the case, they should make that offer uniformly to existing users. It is a very useful application, but I am afraid that there will be another significant price increase and I will be using it with the uncertainty of when the current discount will no longer apply to me. I feel that this is a company that can never be trusted.
Dear CIELOHUK Team,
I want to express our gratitude for taking the time to share your thoughts regarding our recent pricing adjustments. In response, we've implemented an exclusive discount tailored for our loyal users. This ensures you have the flexibility to either remain on your current plan or seamlessly transition to the new one, now available at a discounted rate.
Despite attempting to connect with you via both phone and email, unfortunately, we haven't received any response yet. Your feedback is incredibly valuable to us, and we are keen to hear from you. Please don't hesitate to get back to us at your earliest convenience; your satisfaction remains our utmost priority.
Should you have any inquiries or suggestions, please feel free to reach out to us directly. Your loyalty means a great deal to us, and we are committed to addressing any concerns you may have.
Begaiym, Client Care Specialist
Great company that offers lots of options to generate revenue automatically and offer more value to your customers. The wishlist, loyalty, and referral program have helped us consistently generate more revenue and bring users back more often. PLUS their support is amazing and respond super fast! Highly recommend them!
Hello, Swaplanet team,
We can't express how delighted we are to receive your positive feedback! It's fantastic to hear that our wishlist, loyalty, and referral programs have been instrumental in boosting your revenue and customer engagement. We strive to provide fast and effective support, and we're thrilled that you've experienced just that. 😍
Thank you for recommending us! We value your partnership and are committed to continually exceeding your expectations. If you ever have more insights to share or questions, feel free to connect with us. 🙏
Best regards,
Begaiym, Reputation Manager
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team,
Thank you for revisiting your review! We're overjoyed to learn that we were able to resolve your issues and that our loyalty program is making a positive impact on your customers. Your feedback is invaluable to us 💖
We acknowledge the recurring issue with undelivered emails, especially affecting BT customers in the UK. We apologize for any inconvenience caused and want to assure you that our team is actively working towards a solution to address this issue effectively.
Your ongoing support means the world to us. Should you have any further questions or feedback, please feel free to reach out. We're committed to ensuring your experience with us continues to improve! 😘
Begaiym, Client Care Specialist
Customer support is ACES! Great responsive job. Thanks guys.
Hey, Prairie Spirit Trading Post team,
Thank you so much for your kind words and 5-star review! We're happy to hear that you had a great experience with our customer support team. Delivering excellent service is our top priority, and your positive feedback motivates us to keep up the good work. If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊
Begaiym, Reputation Manager
Good
Hello, AMMSUN Beach Umbrella team,
Your 5-star review has truly made our day brighter! We're delighted to learn that you've appreciated our service. Our mission is to ensure our customers' satisfaction, and your review reaffirms our dedication to that goal. Please know that we're always here to assist you with any questions or concerns you may have.
Thank you for choosing us! 🥰
Begaiym, Client Care Specialist
Really good functions and Excellent customer support I liked so much.
Dear Baredoo Fitness team,
We truly appreciate your positive review! It's great to hear that you found our functions to be of high quality and our customer support exceptional. Your satisfaction is our goal, and we're dedicated to ensuring that your experience with us is nothing short of excellent ✨🥳
Begaiym, Client Care Specialist
Amazing, the support is 10/10 and the app works great.
Hey, Original Allure team,
Thank you so much for your kind words and 5-star rating! We're delighted to hear that you're enjoying the app and that our support has met your expectations. Our team is dedicated to providing top-notch service, and it's incredibly rewarding to know that our efforts are appreciated. We appreciate your support! 🥰
If you have any further feedback or suggestions, feel free to share them with us.
Begaiym, Reputation Manager