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Setting up a full-fledged Rewards Program is supposed to take weeks, right? Well with Growave it took us 2 days, with their team always on track making sure all was fully integrated with our Shopify store and customer database, MVP features activated, and ready to generate value for our customers. AND we still have more awesome additional features left on the roadmap to activate to move this program beyond our initial expectations. Hands-down a MUST for your Shopify tool stack! Thank you team at Growave!! :)
PS: ¡Si tiene la traducción al Español!
Dear Max and the team at Wain Vinoteca,
Thank you so much for the amazing 5-star review! 🌟
We're thrilled to hear that setting up your Rewards Program with Growave took just 2 days and exceeded your expectations. Our team is dedicated to ensuring seamless integration and delivering MVP features that add value for your customers.
We're excited to continue supporting you as you activate more features and take your program to the next level. Your satisfaction is our top priority, and we're always here to provide amazing support whenever you need it.
¡Gracias por tus amables palabras! If you need anything else, just let us know.
Vlad,
Customer support manager.
Really loving this app! Very helpful and knowledgeable
Hello Wander + Lust Jewelry team,
Thank you so much for taking the time to leave us a review!
Your feedback is incredibly important to us, and we're delighted to hear that our program is making a positive impact on your business. Ensuring your satisfaction is always our top priority, and knowing that we’ve contributed to your growth truly motivates us.
We deeply appreciate your continued support, and we’re excited to keep assisting you on your journey toward even greater success.
Kind regards,
Yzat
Growave Support Team
Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process
Hello GLAMLIFE BEAUTY Team,
On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app.
Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days.
I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻
Best regards,
Binazir
Head of Customer Support
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear team at Alegria Accessories Inc.,
We apologize for the disappointment and unfulfilled expectations. Thank you for being with us all this time. We are very grateful for your honest feedback.
Unfortunately, sometimes it takes longer than expected at the beginning to resolve issues that arise due to the complexity of the development process.
But we always try to resolve issues as soon as possible, as we understand the importance of a well-defined process.
We intend to learn from our mistakes and get better every time, striving to provide more proficient and high-functional support to fulfill our customers' expectations.
We fully respect your decision to change the application and are always willing to negotiate to regain your trust. Your feedback is invaluable to us, and we are dedicated to doing our best to address your concerns.
Once again, I apologize for all the disadvantages. We value your business, and we want you to have only a positive experience with us. 🙏
Sincerely,
Saule from the Growave Support team.
El equipo de growave se ha mostrado rapido y amable en las respuestas que he necesitado, sobre todo para entender los cambios.
La aplicación funciona muy bien hasta ahora con mi tienda
Dear team at SkinB✨,
Thank you so much for your fantastic review💖!
We’re thrilled that our team has been able to support you effectively and that the app is meeting your expectations. It’s always our goal to ensure things run smoothly for your store. Should you need any further assistance, we’re here to help!
Best regards,
Begi
Customer Support Manager.
powerful apps and nice support. Most functions is very well. But the price is too high
Hello there,
Thank you for your 5-star review!
We are happy to receive your feedback, which is very important to us! We hope to expand our features and capabilities in the future. We are always happy to help you with any questions and strive to improve your experience with our app!
Kind regards,
Yzat
Customer Support Manager
Great customer service - very responsive and always helpful!
Dear Calla Shoes Team 🥰,
We wanted to extend our heartfelt thanks for taking the time to leave a 5-star review!
Your feedback means a lot to us and helps us continue to improve our products and services.
We're thrilled to hear that you had a positive experience and that our product met your expectations.
If you have any further comments or suggestions, please don't hesitate to share. We're always here to listen and assist.
Thank you once again for your support!
Best regards,
Kani
Growave Support Team
I have to give a shout out to the Growave support team. I haven't needed to consult them often, but the few times I have over the past year, they've responded very quickly (often within an hour!) with helpful fixes. Shopify integrations can be tricky, especially with as many features as we get in the Growave Loyalty app, but even with my custom themes, Growave support has been fast and accurate in keeping me up and running. It is greatly appreciated, especially considering how reasonably priced this app is. And with so many features under one app umbrella, once you get the hang of its configuration, it's the same for all the features. It makes backend maintenance a whole lot easier. I use a lot of apps in my shop and Growave's are the best.
Hi, the team at Geek Out of Water Beauty,
Thank you for the fantastic review 💜! We loved being of service to you and hope we can assist you again soon. You are rock 🤘.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our service. Every tool and feature was created with care about you and your customers.
We are very happy to have met your expectations 💜.
Binazir,
Head of Customer Support team
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"
Hello, The HOMEE select team,
Wow, thank you for the glowing review! We're delighted that Growave has made such a positive impact on your Shopify store. Our team is dedicated to offering powerful features and an intuitive interface to support your success. We appreciate your support and look forward to continuing to help your store thrive! 💖
Best regards,
Janat
Growave Support Team
We've been with Growave for about 3 years now and their app has grown so much in that time. It's pretty user-friendly (much better than when we first signed on). They're always developing their app to be more intuitive and have more features/compatibility which is great. While they're fairly expensive (we're on their Enterprise plan), they're actually cheaper than a lot of other apps and they give a nice discount for their yearly subscription. The best part is that their customer service and development team are VERY responsive. They're always quick to get back to you and resolve any issues that arise. They're even willing to custom code certain things to make the app fit your store.
Dear Stirling Soap Company,
Thank you immensely for sharing your thoughts with us! 😍💖 Your words truly resonate with our team's dedication to improving the Growave experience. Knowing that our efforts have positively impacted your business journey is incredibly rewarding. We're deeply committed to ensuring that our app not only meets but exceeds your expectations in terms of functionality and ease of use.
Understanding the importance of budgeting in business, we're pleased to offer competitive pricing and discounts, aiming to provide maximum value for your investment. It's heartening to hear that our customer service team has been there for you promptly and effectively whenever you need assistance.
Your partnership means the world to us, and we're genuinely grateful for the trust you've placed in Growave. Here's to many more years of collaboration and success together! 🎉🫶
Begaiym, Client Care Specialist