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These dudes are awesome! Cant beat the support. App is a bit tricky to set up, but only bc its capable of so much and has so many options. I highly recommend!
Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.
Dear team at 82NC,
Thank you so much for your feedback! 🙌
We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.
However, the new interface of our app is still in the process and we are taking all the attention in our account and doing as our merchants wish.
Again please accept my deepest apologies. We will do our best to make it so that it won't never happen again and gain your trust. 🙏
Great service! I don't know anything about coding and they've made adding features such a breeze. Always responsive to requests.
SSW has some of the best customer service I've ever interacted with, Kalys is amazing and is always quick to help and is pleasant as well!
Would recommend giving their trial a chance.
Great app to b install..cool features. Support team very fast!!
This App is just WOW! so many great features and amazing customer support who helped me a lot ! Highly recommend to everybody who want to make website looks professional and useful
Outstanding, 10 out of 10. I am the person that hardy leaves a review. However, for the team at ssw I will take out the time.
They have taken out the time on many occasions. In fact, diligently then 99.9% of the other apps I have used.
You have a issue, they will solve it. You email them, or use the in app chat box they will response in minutes or within 24 hours.
All of the coding they do, this app is worth every penny. I know, they are going to be the top app in its class on shopify.
Thank you
Joe
This is a really nice app with a lot of features I was looking for to create fun and effective methods to create user engagement.
I've integrated several features at this point and starting to roll them out via social media.
Features such as $2 off a shirt just by sharing with a friend and that friend can do the same. Also created a good 1/2 dozen other reward based discounts so people can get points by sharing, liking and even submitting reviews.
Activated wishlists so people can track items they like and get emails reminding them of those lists. There's still more to do but its a start!
AMAZING~~~!!
Never seen it before!!! GROWAVE's customer service is so great! quick reply and solved a problem perfectly!
Whenever our team gets a problem because of the Growave app, the Growave team solve the problem as fast as possible. Our team appreciates their CS and the great app. Highly recommended!!
Heeey, team at NOTAG SHOP, we really appreciate you taking the time to share your feedback with us. 😊
We put so much effort in performing great support and our team always tries their best to resolve customers queries in a very timely manner, and we are so thrilled that it has resonated with you. 🙏
It’s always a joy for us to work with your team and we definitely will look forward to serving you in the future! ✨
Thank you, once again, for the lovely review and recommendation. ❤️
The reason why I downloaded this app is that the many functions I need are all available with only one app. A month after downloading, I want to select a custom service as the most significant advantage of this app. If I send an e-mail with an exact request, developers can modify it to my request, and the customer service is also very kind.