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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you for sharing your feedback regarding the onboarding process. We completely understand your concerns about the notifications that were sent without explicit permission. The reason for this behavior is that when you enable the feature, the notifications become active automatically. However, these emails can be disabled in our notification center to prevent your customers from receiving any unexpected communications. Please note that the message "Action required - Growave is not activated. Widgets will only be displayed once you enable Growave's app embed" is related to our front-end widgets.
I have forwarded a request to our development team to help clarify this process and ensure that our warnings accurately reflect how notifications work.
Additionally, we've reached out to you via email to better understand your needs and work toward your complete satisfaction.
Best regards,
Binazir
Head of Customer Support Team
Growave
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear Team at Alegria Accessories Inc.,
Thank you for sharing your feedback. After thoroughly reviewing your case and the related threads, I’d like to address your concerns and provide additional clarity.
Regarding the re-integration process, each Shopify theme is uniquely structured, which requires our team to manually customize widgets to ensure optimal functionality and seamless display. To streamline this process, we can assist in adding widgets to an unpublished theme for testing before going live.
Furthermore, we’re excited to share that the new Growave 2.0 app is now available, featuring updated Loyalty & Rewards, Reviews, and Wishlist programs. The transition to Growave 2.0 is a straightforward process managed entirely by our team. This upgrade enhances existing features while introducing exciting new capabilities. Would you be interested in exploring this upgrade?
We value your partnership and remain dedicated to delivering the best possible experience with Growave. Please don’t hesitate to share your thoughts or let us know how we can further assist you.
Sincerely,
Binazir
Head of Customer Support Team
Growave
8/13/2022: Almost 2 weeks ago, the app stopped rewarding my customers for reviews. Growave seems to be at a loss of how to fix. Rewarding points for a review is a huge part of the app - and it's not working. Looking for an alternative. This app is nailing it on every level. Installation was simple and straight forward. What tweaking I needed, that wasn't available in the large options of settings already, was promptly attended to by the Growave support staff. As a small business owner selling rather niche home decor products, I was hesitant to spend this kind of money on an App. It is my opinion, a lot of apps are just too overpriced for the small business owner. I understand that developers deserved to get paid for their work, but some pricing structures are just impossible to meet for a small owner to handle. After giving this app a trial for about 2 weeks now, I can honestly say I believe it will be worth the money. While I've only had a few people leave reviews under the Growave app, more and more are using my new Loyalty Program and Wishlist. The interface is extremely professional looking, and works great from computer, iPad Shopify and Android Phone Shopify apps. The various apps within this app are each individually customizable, with very detailed settings available within each app. That said, all very easy to use. I can't stress enough how responsive and supportive the support staff has been. Tursunai has been great. Any tweaks I've needed to my theme to accommodate the app they have made while I was sleeping - since their on the other side of planet from me. :) They've been very patient with my requests but very responsive, supportive, and accommodating! I do wish some of the settings explanations were a bit easier to understand. For example, in the Wishlist Reminder Email settings, one setting is "We send this email only one-time within to the same user." I don't understand the adjective "same" in this reference. Same as what? I do understand this is due to different cultures and possible language differences. :) Second, and not that important, I wish the floating rewards tab was dismissable, yet accessible via a click of something or a menu - at least on mobile devices. Too many floating things can seem intrusive and distracting on smaller screens. Along with that, would be nice to have ability to shorten rewards name for mobile screens. For example, "Painted Heirloom Rewards" for Computer and iPad, and just "Rewards" if viewed on Mobile. That said, wish had option in settings to show or not show notifications pop-up on mobile vs. tablet vs. desktop computer. Finally, I hope to see more options in general to changes settings of various apps behaviors, colors for everything, etc. But, bottom line is, this is a great app at a fair price. Period. I can't say I would stick with it if it ever increases in cost, as I currently don't use 2 of the 7 functions, and not sure I ever will (Comments and Questions), as I'm trying to keep it clean. Also, I don't bring in a lot of money. I'm hoping that's where this app will help - obviously. I say if you're on the fence, give the trial a go for 30 days. See how your customers respond and how Growave helps to support your setup, and make your decision from there. For me, this 7-in-1 app is pretty much what I've been looking for, and the support staff, especially Tursunai, has been absolutely wonderful and top-notch! I can't say enough good things about the support from Growave! Vonda @ The Painted Heirloom
Unreliable. I'm have been using Growave for more than 3 years and I have never ever ever spent sooo much time troubleshooting small and big glitches in this app! Yes, they provide good functionality for the money, yes it all works well nicely (when it work). Yes support is very responsive and does their best to help and fix things. This is why I put 2 stars, not 1. But if you are serious about Loyalty program - I would NOT recommend Growave. I don't have time to list here all the big and small issues I experienced. Incorrect VIP levels assigned to my customers after the program started; loyalty points which haven't been accrued with eligible orders; wishlist, which got completely broken after one of my support requests; a blackout, which damaged my brand at the time of new collection release; now there are repeating issues with VIP Tiers - customers don't get their VIP Tier or don't get tagged properly. Countless, coutless glitches. 3 years of headache and counting. And recently they decided to price up my plan from $50 to $150 per month without any reasonable option! There is no workaround, as my current plan and the app marked as "unsupported" in Shopify. Choose something more reliable and predictable than Growave for the long term.
Dear Elfbeads team,
Thank you for taking the time to share your detailed feedback and for being a valued Growave user for over three years. Your input is truly appreciated, and we value the opportunity to address your concerns. 🙌🏻
We understand the challenges you’ve experienced and would like to provide clarity on some key points:
1. VIP Levels and Loyalty Points: We’ve reviewed the issues with VIP tier assignments and loyalty point accrual, and updates have been implemented to ensure these functions operate more accurately moving forward.
2. Wishlist and Collection Launch Issues: We identified and resolved the glitches impacting your wishlist and the blackout during your collection release. Steps have been taken to strengthen our processes and minimize such occurrences in the future.
3. Pricing Update: We understand that pricing changes can be a concern. To support our long-term customers, we’re offering the option to maintain your original pricing, provided the order limits align with your current plan.
We’re committed to delivering a reliable and feature-rich platform, and your feedback has been instrumental in highlighting areas for improvement. We deeply value your partnership and aim to ensure a seamless experience as we move forward.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. Thank you for your continued trust in Growave.
Best regards,
Binazir
Head of Customer Support Team
Growave
I really do like this app, and it was beneficial for my business for the time I had it. However, after being a customer for seven long months without any sort of payment and they try to do the whole "bait and switch" tactic to force me into a $60/month contract, I find that a little sketchy and disheartening. It would be much better if they grandfathered a plan or made the payments more affordable. They basically make you pay MORE if your site gets more visitors, and it has nothing to do with the app itself!
Hello, Route One Apparel team,
We sincerely apologize for the inconvenience caused. We acknowledge that we fell short in delivering the service you deserve, and we deeply regret letting you down during this challenging time.
It's important to highlight that our pricing structure underwent a significant overhaul in 2015. Since we updated our pricing in response to market changes, following extensive analysis, we've also introduced a free plan for testing purposes for our new customers. Rest assured, there are no extra charges for visits, existing members, app setup, wishlists, reviews, or emails sent through our app.
If you have any questions about the new pricing, we are more than willing to schedule a call to address them. Feel free to reach out to us through email at support@growave.io.
Once again, we apologize for any inconvenience and appreciate your understanding.
Best regards,
Begaiym, Reputation Manager
Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!
Dear team of Peter Cox Photography,
Please accept sincere apologies from me and the whole team! We didn't mean to disappoint you and never meant to cause you any of the inconveniences you had while using our app. 😪
We truly want to be helpful and please be sure that from our end, we do our best to maintain smooth work and meet your expectations! 🙏 Unfortunately, since you deleted the app, we lost all access and didn't have a chance to investigate this case.
Please give us a chance to prove that Growave is an effective and reliable app for your business.
We realize we still have room to grow and feedback from our favorite customers helps us a lot.
We will be happy to see you back with us if you ever decide to install our app and help you out with your requests and smooth integration. 🤗
I used this app for a year, it is a good app but they have many issues and their mobile API integration is horrible and they always update their API without inform us! In addition we could not update our customers points in bulk and has to do that manually! Lastly, last week I created a boost points campaign for Black Friday to multiple points 20X but after the campaign has finished i found out the no one of customers has got 20X! and that make me do that manually for more than 1000 customers!!!
Hi, متجر باندا,
We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔.
Regarding your concern, we totally understand that. I would like to kindly let you know after deeply investigating your case our developers found out that the "Boost campaign" feature was enabled two times from the period of Nov 23 to Nov 30th and from Nov 30 to Dec 2. Please be informed that these two boost campaigns don't affect each other. Due to the app logic, the multiplier of the Boost campaign multiplies the points on the day of issuance, not the day the customer places the order. However, our development team created a task to implement the logic of multiplying points on the day of checkout. We always strive to listen and take into account all of the customer's feedback✨!
Once again, we are very sorry that your time with us was not as joyful as you expected. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻.
When I mentioned the significant price increase in this review, I was offered a discount equivalent to the previous plan. If that is the case, they should make that offer uniformly to existing users. It is a very useful application, but I am afraid that there will be another significant price increase and I will be using it with the uncertainty of when the current discount will no longer apply to me. I feel that this is a company that can never be trusted.
Hi the team at CIELOHUK,
Thank you for sharing your feedback regarding our recent pricing adjustments. The primary reason for our updated pricing is the release of Growave 2.0, which includes enhanced Loyalty & Rewards, Reviews, and Wishlist programs. This upgrade ensures all new clients can fully benefit from the improved features and capabilities of the platform.
To support our loyal users, we’ve introduced an exclusive discount that gives you the flexibility to either remain on your current plan or transition to the new one at a discounted rate.
Despite our efforts to connect with you via phone and email, we have not yet received a response. Your feedback is highly valuable to us, and we would greatly appreciate the opportunity to discuss any concerns or questions you may have. Please feel free to reach out at your convenience, as your satisfaction is our priority.
Best regards,
Binazir
Head of Customer Support Team
Growave
while our initial experience with the app was great. the entire app is being updated at the same time and we are now left with very few features to actually work with and aren't able to view any analytics.
Hi NETE.IN team,
Thank you for your wonderful feedback! 🤩 Your words are very valuable to us. We are always happy to hear that your experience with our app is good. Our customer service is more than happy to be helpful to you and we are always here to assist you! 💖
Have a great week ahead!
ソーシャルログイン機能がなくなった
こんにちは、デジタルサイネージ専門社 TVSIGN.JP,
Thank you for sharing your feedback. We would like to provide some clarification regarding the recent update involving the Social Login feature.
After careful evaluation, the decision was made to remove the Social Login feature in our upcoming updates. This change allows us to focus on enhancing other features, including Rewards, Wishlists, Reviews, and Instagram UGC, to provide a more robust and versatile platform for our users.
We have attempted to contact you multiple times regarding this matter but have not received a response. We would be happy to discuss this further and provide potential workarounds to address your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave