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I've been using Growave for a little while now, and have been super impressed by their support team's speed and ability to help solve any case big or small. The app itself is wonderful and packed full of features - I've been enjoying its ease-of-use and power as well.
Hey, Club Racers Garage team,
Thank you sincerely for your excellent review! It brings us great satisfaction to know that Growave improved your experience. Should you have any particular features you appreciate or aspects you believe could be enhanced, we would be grateful for your insights. Your input is helpful to us as we work hard to improve our services and better satisfy your needs.
Let's take your Growave journey to even higher heights! ✨
Begaiym, Reputation Manager
So far the support team has been super helpful and assisted us with all design change requests that we had.
We're yet to see the actual impact from the app, but so far we're very satisfied with the onboarding process.
Dear VIVEH team,
Thank you for taking the time to share your positive experience with us! We appreciate your kind words and are delighted to hear that our support team has been instrumental in addressing your design change requests during the onboarding process. Your satisfaction is our top priority, and we look forward to the positive impact our app will bring to your experience. If there's anything else you need, please don't hesitate to let us know 🤗💖
Warm regards,
Begaiym, Reputation Manager
Great support!
Hello, Frivannsliv team,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our support team. Providing top-notch customer service is one of our highest priorities, and it's wonderful to know that our efforts made a positive impact on your experience.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thanks again for your kind words and your support. We look forward to serving you again in the future!
Janat,
Growave support team. 💗
Amazing app with great features – loyalty program points, rewards, referrals, reviews, wishlists and auto discounts. The support team is also great and very prompt in fixing any issues you may face.
Hey, Fresh Beauty Co. team,
Your review is truly motivating! 🌟 We're glad you're enjoying our app and its perks, like the loyalty program and discounts. Our team is committed to continuous improvement, so your feedback is invaluable. Rest assured, we're here to address any concerns promptly. Thank you for your support, and here's to making your experience with us even better moving forward!
Begaiym, Reputation Manager
This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)!
I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.
I'm deleting this app also they increased their price dramatically.
CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
Dear Febron team,
Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers.
We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback.
Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly.
Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly.
I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right.
Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit.
I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app.
Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏
Begaiym, Client Care Specialist
The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars.
Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)
Dear GREENFORCE team,
Thank you for taking the time to share your feedback on Growave. We greatly appreciate your kind words about our Support team and their assistance with your customization needs. Your satisfaction is our priority, and we're delighted to hear that you find value in the diverse features we offer, such as reviews, wishlist, and referral programs 🙏😍
We understand your concerns about evaluating the tool's impact on customers, and we appreciate your transparency regarding the limitations you've experienced. Your insights are invaluable as we continually strive to improve our platform.
If you ever have further questions or suggestions, please feel free to reach out. We're here to ensure your experience with Growave remains positive and tailored to your needs. Thank you for choosing Growave—we look forward to enhancing your experience even further.
Begaiym, Reputation Manager
THE BEST OMNI-CHANNEL LOYALTY PROGRAM OUT THERE!!! Absolutely love this system. We have it connected to Klaviyo for email notifications and "Customer Accounts Hub" for a premium customer profile UX on the front end.
Relatively responsive to request, great customer service.
Hello, Chiappetta Shoes,
Thank you for your wonderful review!🩷We're thrilled that you find our omni-channel loyalty program to be the best out there. Our goal is to provide a comprehensive solution that seamlessly integrates with Klaviyo for email notifications and enhances the customer profile UX through "Customer Accounts Hub." Your satisfaction is paramount to us, and we're dedicated to delivering excellent customer service and responsiveness. We're excited to continue exceeding your expectations and serving your needs! 🥰
Begaiym, Client Care Specialist
The app is so easy to use. It is also very useful because it has various customization features.
When there was something I didn't know, the app developers helped me with immediate answers. I am so satisfied.
Hello, PeppermintOne team,
We're delighted to receive your 5-star review! It's fantastic to know that you find our app user-friendly and valuable with its customization features. Our team is always here to provide immediate answers, ensuring you have a seamless experience. 💙
If you ever need further assistance or have more feedback to share, please don't hesitate to contact us. Your satisfaction is our priority!
Begaiym, Reputation Manager
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!
Dear team at Sony World - Qatar✨,
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our app. Your feedback motivates us to keep improving and providing the best service possible.
Thank you for choosing Growave! If you have any suggestions or need assistance, please don't hesitate to reach out. We're always here to help!
Best regards,
Begi from the Growave Support team.
As I get to know this app, I am enjoying it more and more. And the Growave team are extremely knowledgeable (and available in UK hours!) so no complaints there. Thank you Masha for being so patient :)
Hello, Green Pebble team,
We're delighted to receive your positive review! It's fantastic to hear that you're enjoying the app and finding value in it. At Growave, we strive to provide exceptional support, and we're glad that Masha was able to assist you with patience and expertise. Thank you for recognizing our efforts. If you ever have any questions or need further assistance, feel free to get in touch. We're always here for you! 💖
Begaiym, Client Care Specialist