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Since I first started using Growave a few weeks ago it has been very seamless and easy to integrate with my site. Some features do require support from the help desk but they jump on top of requests and are always eager to assist. Nothing but good reviews from me and my team and we can't wait to dive into more of the features!
Dear team at Strength of One,
Thank you for taking the time to leave us such a great review 🌺!
It's a real pleasure to our ears that you are happy with our app and customer support!
We will do our best to continue to provide you with the highest level of service and product 🙌.
Happy Growaving!💙
Anna,
Growave Support team.
Very good support, the app itself works great and provides a lot of options for our customers to reach new goals in loyalty system.
Dear team at Mi-Home,
Thank you so much for the fantastic 5-star review! We’re thrilled that you are satisfied with our service. Your feedback is much appreciated, and we hope to be of help again soon! 💗
Janat,
Growave Support team. 🥰
Prompt and excellent customer service, would recommend the product and company for all your growth needs.
Hi team of Bahati Collective,
We highly appreciate your recommendation 🥰! Our big team works hard every day to provide 5-star service and we're support delighted to hear that we were able to do it 🤩✨.
The customer support team sends you best wishes 🙌🏻!
Aidana,
Growave Support team.
Absolutely horrible experience for my customers and myself ever since installing this app. Be prepared for a LOOOOOOOOOTTTTTTTTTTT of wasted time trying to get customer support to actually help you get anything done when there's an issue- they just want to blame it on Shopify when it's really all on their end
Dear Jetana and Nightmare Before Stitches team,
Thank you for taking the time to share your feedback about our app. We value all input from our users, and we're sorry to hear that you had a less-than-satisfactory experience.
We understand your frustration and want to assure you that our team is actively working on addressing the issues you've mentioned. Our goal is to continuously improve and enhance our app to meet the needs and expectations of our users.
We were trying to contact you, but could not get any answer, thus it would be awesome if you could give us more information or get in touch with our support staff so that we can better understand the precise issues you ran into. We would appreciate the chance to address any issues you may have and provide you with immediate assistance. We are available for you 24/7.
Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We'll use this as a learning experience to make our app even better.
Thank you again for your honest feedback. We hope you'll consider giving our app another try, and we look forward to providing you with a more positive experience in the future.
Aziz,
Growave Support team.
Superb apps! Compliance with Online Store 2.0
Great customer service and support team to help us integrate and customize with our new theme.
Hi, Eric and MPHOnline team,
Thank you so much for your kind words 🤗! We're thrilled to hear that you're enjoying our app.
Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you in integrating and customizing the apps with your new theme.
If you ever have any more questions or need further support, please don't hesitate to reach out. We're here to help and ensure you have a seamless experience with our product 😊.
Thanks again for your feedback and for being a valued customer! We look forward to continuing to serve you.
Best regards,
Masha
Growave Support team.
Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it.
Dear team at Preloved Branded,
Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰.
We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻!
Janat,
Growave Support team.
I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:
Hello Shaman Sisters team,
I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔
The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future.
Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. We genuinely regret the problems your website faced due to our app. To address this, we have processed a refund for the months during which you were unable to utilize our services.
We understand that you had to remove our application, and we deeply regret any inconvenience this may have caused. We always welcome the opportunity to collaborate with you again, and should you have any questions, we are here for you.
I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰
Begaiym, Client Care Specialist
If you are just starting out with your store, I would highly recommend Growave. I already test several loyalty apps; this app is the best with the best customer service. the support team for this app kindly responded to my questions and requests one by one. Thank you all!!!!! I will definitely recommend you to other sellers!!!!!
Dear Mark and team at IMARKU,
Thank you so much for your 5-star review!🤩
I really appreciate you taking the time to share your experience and being so open with us.💖
We do our best in order to make our customer's businesses grow and prosper. It's such a wonderful feeling to know that we could assist you the way you wanted.
Our entire team will definitely be happy to read what you wrote!🥰
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Happy Growaving!💙
Anna,
Growave Support team.
Growave is a great addon + the support is amazing!
Go for it!
Hey, Clan Earth team,
Thank you for your kind words! We're thrilled to hear that you're enjoying our app and appreciate our support. Your satisfaction is our priority, and we're here to assist you every step of the way. Cheers to a great partnership! 🥳
Begaiym, Reputation Manager
I experienced a technical issue and this support team helped me to fix it immediately. such as a good support and app.
Dear Mats Official Thailand team,
Thank you for taking the time to leave us such a positive review! 🥰
We are glad that our support team could help you with all technical issues and hope to continue providing great services.
Please let us know if there's anything else we can do to help. 🙏🏻❤️
Best regards,
Begaiym Reputation Manager.