レビュー (2,150)

総合評価
4.8
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2019年1月30日

SocialShopWave got best support service they are instant and give their best to satisfy the customer by making changes required as per the website.

UNCOMMON.GLOBAL
インド
アプリの使用期間:約1ヶ月
編集日:2024年5月21日

Unreliable. I'm have been using Growave for more than 3 years and I have never ever ever spent sooo much time troubleshooting small and big glitches in this app! Yes, they provide good functionality for the money, yes it all works well nicely (when it work). Yes support is very responsive and does their best to help and fix things. This is why I put 2 stars, not 1. But if you are serious about Loyalty program - I would NOT recommend Growave. I don't have time to list here all the big and small issues I experienced. Incorrect VIP levels assigned to my customers after the program started; loyalty points which haven't been accrued with eligible orders; wishlist, which got completely broken after one of my support requests; a blackout, which damaged my brand at the time of new collection release; now there are repeating issues with VIP Tiers - customers don't get their VIP Tier or don't get tagged properly. Countless, coutless glitches. 3 years of headache and counting. And recently they decided to price up my plan from $50 to $150 per month without any reasonable option! There is no workaround, as my current plan and the app marked as "unsupported" in Shopify. Choose something more reliable and predictable than Growave for the long term.

Elfbeads US
アメリカ合衆国
アプリの使用期間:3年弱
Growaveが返信しました 2024年1月11日

Hello Team Elfbeads,

We sincerely apologize for the challenges you've faced with our loyalty program, and we truly appreciate your candid feedback. It's disheartening to hear about the issues you've encountered, and we understand the impact they've had on your brand and customer experience.

Our support and development teams are dedicated to resolving these issues promptly, and we value your patience and cooperation throughout this process. We acknowledge the importance of a reliable loyalty program in enhancing your online store, and we're committed to making the necessary improvements to ensure a smoother experience for you and your customers.

Thank you for allowing us to address these concerns. We're determined to rectify the glitches and enhance our services. Your continued collaboration means a lot to us, and we'll do everything possible to ensure your satisfaction with our application.

If there are specific issues you'd like us to prioritize or address immediately, please feel free to reach out. We're here to support you and make sure your experience with our app is positive moving forward.

Thank you for your understanding.

Best regards,
Begaiym, Reputation Manager at Growave

2015年1月5日

Simple, nice and clean app that absolutely serves it's purpose. And their support is AMAZING!

Wellious
タイ
アプリの使用期間:約1ヶ月
2022年3月22日

Since English is not the main language of our site, rewards, wishlists, and reviews programs have always been a big problem.
However, Growave solved everything at once.
I switched from Smile to Growave and everything went smoothly. Alex's customer service is great and super fast.
And the development team took care of whatever I asked for.
I definitely recommend this app!

닥터조 스토어
アメリカ合衆国
アプリの使用期間:約1ヶ月
Growaveが返信しました 2022年3月23日

Hey, the team at 닥터조 스토어, ⛳

We are very happy to read such kind and warm words 😍! Thank you so much for your 5-stars feedback! 💙

Our big team works every day to improve our service and every customer is very important to us!

Please always feel free to contact us. We'll be glad to assist you ✨.

​Happy Growaving 🐬!

2021年12月17日

I’ve been looking for an app that could offer reviews, membership(loyalty), Instagram, wishlist features, and Growave happens to be IT! I’ve tried to use different apps/addons to provide different features, but from my opinion, the more you use the more problems may occur — capabilities, loading speed… Though I haven’t been using this app for long, at this moment it looks fine. I hope it meets my expectations and if it does, I’d love to upgrade and keep it forever ;) Btw, the support team is really nice. Special thanks to Alex, a good lad who helped me on setting up the app, also helped on solving app related matters. Thank you! I’ll see what this app has to offer and comment later upon using for a year or so. ;)

Lyncie
中国
アプリの使用期間:約1ヶ月
Growaveが返信しました 2021年12月20日

Hey Lyncie Team and Zekai,

We hope you are doing well, and this week is off to a good start 😎.

We would like to sincerely thank you for your kind words and for your detailed feedback 💖. It's highly appreciated!! 🤗

Alex and our entire team are very happy that you highly appreciated our app, that it is all in one and that we provide many different functions. We will continue to try to please you with excellent service and high-quality product 🙌!

Thank you again. And happy Growaving! 💙

2016年4月17日

Outstanding App and amazing customer support; a winning combination.
The app will instantly boost all social elements on your site (from social login, to social reviews, comments, community, social share and much more). The app is very powerful but easy to integrate at the same time. It provides set of functionalities that otherwise would require a huge investment in coding, or adding several different apps that won’t be connected to each other. Most importantly, the SocialShopWave support guys are absolutely remarkable. They will help you with any integration request you may have and will turn most requests around within few hours. They addressed every request I had so far and did it very well. SocialShopWave rock!

Outerfy
カナダ
アプリの使用期間:約1ヶ月
2023年7月27日

Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it.

Preloved Branded
中華人民共和国香港特別行政区
アプリの使用期間:約1ヶ月
Growaveが返信しました 2023年7月29日

Dear team at Preloved Branded,

Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰.

We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻!

Janat,
Growave Support team.

2019年7月1日

This app has a lot to offer and I'm loving it. Still exploring it further.
The customer support service is perfect. I got the opportunity to interact with Tattu from Growave and she's extremely helpful.
Thank you so much.

whoneedsbra
アメリカ合衆国
アプリの使用期間:約1ヶ月
2016年4月7日

The team from SocialShopWave has been very helpful since we installed the app, we have many questions and needs on customization and they answered all our questions SUPER fast, most of the time within half hour or even just few minutes (if your questions were sent during their office hours), and all the customization work are done in light speed.

The idea of having social login, review, instagram, wishlist, comment, etc all in one is such a great idea! As you are sure they are compatible with each other and you only need to keep one email and you have support of everything! We have tried different apps before and it was a hassle to communicate between different app developer when the app are not compatible with each other. But this app totally have this problem solved!

The design is very clean, but you can always ask Eldar for any customization if you need! He is very polite and helpful! (we have been bothering him for quite a while during the trial period)

Hope you guys can keep up the great work and excellent customer service! I am looking forward for more app develop by this company :)

Miniaturesweet
中華人民共和国香港特別行政区
アプリの使用期間:約1ヶ月
2023年8月18日

it's a very useful app with great features, and the support team is very responsive.

TALISHKO
イギリス
アプリの使用期間:約1ヶ月
Growaveが返信しました 2023年8月20日

Dear team at Talishko,

Your words have truly made our day! Thank you for taking a moment to brighten ours with your positive feedback about our app. It's music to our ears that you're finding it not just useful, but also enjoying the fantastic features it offers. It's also wonderful to hear that our support team has been there for you when you needed them. Your kind words fuel our commitment to providing nothing less than stellar experiences.

Thank you once again for choosing our app and for being a part of our journey. Your support means the world to us.

Warmest regards,
Saule from the Growave support team ❤.