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Second time using this app! Love it & as always the setup is so easy & the dev team especially Alex was so helpful! He was very patient & got everything done in no time! Highly recommended.
Heey BarberShopCo team,
Thank you so much for your kind words! We really appreciate it! It was a real pleasure to collaborate with you!
Alex was very pleased to hear such wonderful words from you. 🤗
Growave team will do our best to continue providing the best service ever! ✨
Great app...outstanding customer service. They go above and beyond to help you get set up properly. If I could I would give them 10 stars...
I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:
Hello Shaman Sisters team,
I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔
The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future.
Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. We genuinely regret the problems your website faced due to our app. To address this, we have processed a refund for the months during which you were unable to utilize our services.
We understand that you had to remove our application, and we deeply regret any inconvenience this may have caused. We always welcome the opportunity to collaborate with you again, and should you have any questions, we are here for you.
I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰
Begaiym, Client Care Specialist
So far so good with this app. Love the review feature. Had one technical issue and customer service fixed it right away.
ソーシャルログイン機能がなくなった
こんにちは、デジタルサイネージ 専門社 TVSIGN.JP,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction caused by the removal of the Social login feature. It truly saddens us to hear that our platform hasn't met your expectations.
After careful consideration, we have decided to remove the Social login feature in future updates. We understand that this change may not align with your preferences, and for that, we sincerely apologize. However, we believe that by focusing on other features such as Rewards, Wishlists, Reviews, and Instagram UGC, we can provide a more enriching experience for our community as a whole.
Once again, we apologize for any inconvenience this may cause. Your feedback is highly valuable to us as we strive to improve our platform.
We attempted to contact you multiple times in an effort to resolve this issue, but unfortunately, we did not receive a response from you. We would appreciate the opportunity to discuss further if you are available.
Thank you for your understanding.
Begaiym, Client Care Specialist
installed this application just to try it out. Installation was fast! Kudos to Growave Devs! I ended up purchasing an Annual Plan. Customer representatives attend to your needs quickly.
OBJECT DEPOT, we really appreciate you taking the time to share your feedback and being so open with us! 💞
We are very happy to have surprised you with our program and we hope for further fruitful cooperation with you and your team! 🥰
Thanks for placing your trust in us! ~
I'm pleased with Growave.
I was quite confused at first on how to change the widget position, but Ayana from customer support help me a lot by moving the widget to a better location, and looks much nicer now.
Hi Team,
Thank you so much for your valuable time and for sharing your feedback. We're delighted to hear that our app is serving you well and that our support team has been helpful in addressing your queries and ensuring the smooth functioning of the app. 🤗
Please do not hesitate to reach out for any further assistance or if you have any questions. We are here to help you. 🙌🏻
Ayana,
Growave Support team.
Thank you so much Aiza! Wonderful service! :)
This apps is Awesome, but more than that, the support team is the best thing you get worth far more than. They replied for me instantly if they are available .
I'm running three online store and I've installed this app all the stores.
Thank you a lot! You guys rock.
We used Growave to launch our wishlist functionality across 6 Shopify+ stores and was a seamless integration. The customer support was helpful and efficient and would recommend partnering with Growave!
Hi Savannahs, we are so thankful that you took the time out to leave us your positive feedback. ⭐
We are glad that you are using and enjoying the Wishlist functionality, and we are always happy to help you with integrations on each of your 6 stores. It was a big pleasure for our team to work with you. 😍
Once again, thank you for the review and recommendation. 😊