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This app was advised to me on the forum. I am very satisfied. And many thanks to the support service)
- CSV import function is not working.
- No instant chat support. You can only submit your questions and wait.
- All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team,
Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns.
Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly.
We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗
Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused.
Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs.
Best regards,
Begaiym, Reputation Manager
This app is definitely everything I'd hoped it to be. I look forward to seeing how it helps me with conversions. I needed some specific customizations and Alex and Tina both helped me out to my satisfaction. Support is important, especially to new store owners and at Growave they do a great job of making sure we have everything we need, how we need it, to help our store grow. I recommend them.
Hey EconoMart USA Team! 😍✨
We are pleasantly surprised by your feedback 💙. Thanks a lot for your honest and kind words 💪.
And thanks for helping us to grow too 👏. We're always here for assisting you.
Happy Growaving 🐬
When I first got Shopify for a new website, I knew I needed to get a membership/loyalty program. The problem is "WHICH." You have all these positive reviews on every app across the platform which mostly touch on how helpful the customer service is (which I think should be a given and not really something to write a review about, so basically didn't help with my selection of apps at all - not enough info on the function of the app itself) I was struggling to either go with Smile or other cheaper/free alternatives. In the end I chose Growave for the long term route based on in-depth reviews online. Sure, I've had my concerns with this app at first but overall, it's simple, customizable, a lot of options for me to create an experience for site visitors. So far things have been going pretty smooth after some tests and real transactions. The team has been stellar with the support (not the most important on my criteria for choosing an app) but Tina was super quick with the response that it saved me a lot of time which I am thankful for. So yeah, you have a great arsenal to build a membership/loyalty program and a responsive team behind it. Couldn't ask for better myself. Hope Growave continues to be this good.
Dear team at DocLab Korea🤗,
We’re grateful for your feedback. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day💖!
The only app which works so well. Would like some more options on a mobile is not very optimised.
When I mentioned the significant price increase in this review, I was offered a discount equivalent to the previous plan. If that is the case, they should make that offer uniformly to existing users. It is a very useful application, but I am afraid that there will be another significant price increase and I will be using it with the uncertainty of when the current discount will no longer apply to me. I feel that this is a company that can never be trusted.
Hi the team at CIELOHUK,
Thank you for sharing your feedback regarding our recent pricing adjustments. The primary reason for our updated pricing is the release of Growave 2.0, which includes enhanced Loyalty & Rewards, Reviews, and Wishlist programs. This upgrade ensures all new clients can fully benefit from the improved features and capabilities of the platform.
To support our loyal users, we’ve introduced an exclusive discount that gives you the flexibility to either remain on your current plan or transition to the new one at a discounted rate.
Despite our efforts to connect with you via phone and email, we have not yet received a response. Your feedback is highly valuable to us, and we would greatly appreciate the opportunity to discuss any concerns or questions you may have. Please feel free to reach out at your convenience, as your satisfaction is our priority.
Best regards,
Binazir
Head of Customer Support Team
Growave
Second time using this app! Love it & as always the setup is so easy & the dev team especially Alex was so helpful! He was very patient & got everything done in no time! Highly recommended.
Heey BarberShopCo team,
Thank you so much for your kind words! We really appreciate it! It was a real pleasure to collaborate with you!
Alex was very pleased to hear such wonderful words from you. 🤗
Growave team will do our best to continue providing the best service ever! ✨
I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:
Hello Shaman Sisters team,
I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔
The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future.
Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. We genuinely regret the problems your website faced due to our app. To address this, we have processed a refund for the months during which you were unable to utilize our services.
We understand that you had to remove our application, and we deeply regret any inconvenience this may have caused. We always welcome the opportunity to collaborate with you again, and should you have any questions, we are here for you.
I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰
Begaiym, Client Care Specialist
installed this application just to try it out. Installation was fast! Kudos to Growave Devs! I ended up purchasing an Annual Plan. Customer representatives attend to your needs quickly.
OBJECT DEPOT, we really appreciate you taking the time to share your feedback and being so open with us! 💞
We are very happy to have surprised you with our program and we hope for further fruitful cooperation with you and your team! 🥰
Thanks for placing your trust in us! ~
I'm pleased with Growave.
I was quite confused at first on how to change the widget position, but Ayana from customer support help me a lot by moving the widget to a better location, and looks much nicer now.
Hi Team,
Thank you so much for your valuable time and for sharing your feedback. We're delighted to hear that our app is serving you well and that our support team has been helpful in addressing your queries and ensuring the smooth functioning of the app. 🤗
Please do not hesitate to reach out for any further assistance or if you have any questions. We are here to help you. 🙌🏻
Ayana,
Growave Support team.