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I'm content with the support team -specially Rashmi, with her quick responses and always helpful and kind. We just migrated to the new update (V2 version) and Growave helped us customize our theme. Everything worked out perfectly and we are happy with the result. Thanks!!
Hi Dan and the LOADEDSHOP team,
We greatly appreciate your words! It’s fantastic to hear about your positive experience with our Support team. Your feedback inspires us to maintain our high standards of service, especially regarding the transition to our latest app version for our loyal customers.
Should you need any further assistance or have more questions, please don’t hesitate to contact us. Thank you for choosing us!
Warm regards,
Vlad
Customer Support Manager
Awesome app and great customer service, Masha was kind and helpful, thanks!
Dear Solimè team,
Thank you for the fantastic review! We’re delighted to hear that you’re enjoying our app and that Masha was able to assist you with such care. Your satisfaction means the world to us! ❤️
If you ever need anything else, don’t hesitate to reach out. We’re here for you!
Best regards,
Janat
Customer Support Manager
They responded to my issue so quickly and have been so incredibly helpful!
Dear team at Body Science,
Thank you so much for your fantastic review! 💕
We're thrilled to hear that our team was able to assist you quickly and effectively. We're always here and happy to help whenever you need us – your success is our top priority! ✨😊
Kind Regards,
Saule
Customer Support Manager
The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.
Dear team at LOFT the Store,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the app. Our team is dedicated to providing top-notch support. It’s fantastic to know that our efforts to prioritize customer happiness and success are making a positive impact.
If you ever need further assistance or have any additional feedback, please don’t hesitate to reach out. We’re here to help! 🥰💗
Best regards,
Janat
Customer Support Manager
So much better and cheaper as other apps!
Thank you, Kani, for your help!
Dear DJYM.be team,
We’re so grateful for your wonderful feedback about our app and the service we provide! Your support and insights are truly invaluable to us. 🥰
Our team has put in a lot of effort to create a user-friendly experience that addresses the key needs of our valued clients, and your thoughts really inspire us. If there are any specific features you particularly enjoy, we’d love to hear about them! Your input helps us continually improve and better serve our community.
Thank you once again for your kind words. We’re thrilled to have you with us, and we can’t wait to bring you even more value in the future! 💕
Warmest regards,
Customer Support Team
The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!
Hi, Liz and the team at MediTea Wellness!
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our support team and that you find the Growave app’s features valuable and efficient.
Your feedback truly motivates us to keep providing the best service possible!
If you ever need further assistance or have more questions, don’t hesitate to reach out. We’re always here to help!
Masha,
Customer Support Manager
Great app and great customer service! Super recommend them.
Dear team at EORA EYEWEAR,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our customer service team. 💕
Your feedback is greatly appreciated, and it motivates us to continue providing excellent service and improving our app to meet your needs. If you ever have any more questions or suggestions, please don't hesitate to reach out. 🤗
Ayana,
Customer Support Manager
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite,
I am writing to address the recent concern you raised, and I want to begin by extending my deepest apologies for any inconvenience you have experienced.
Please kindly note that live chat support is available starting from the Growth plan according to our Terms of Use.
However, our email support is 24/7 and we're doing our best to answer all the queries and resolve any requests as fast as we can.
Your emails have been received, processed and the assistance was submitted. We've contacted you one more time via email to make sure that the request is rectified. Could you please take a moment and check the messages? The opportunity to regain your trust in our product would be much appreciated and valued.
Please feel free to reach out at any time with any questions. We will do our best to turn our correspondence in a positive direction and will make every effort to keep you satisfied with us. 🙏
Saule
Growave Support team
We've been using the Growave for over three years, and it's been fantastic. When we implemented a new theme, the Growave support team was amazing. They integrated everything seamlessly and exactly how we wanted it. Their exceptional support made the transition smooth and hassle-free. Highly recommend!
Dear team at Soap So Co,
Thank you so much for your glowing review! We are thrilled to hear that you've had a fantastic experience with our platform. It's wonderful to know that our support team was able to assist you seamlessly during the implementation of your new theme.
Your recommendation means a lot to us, and we look forward to continuing to support you and your business. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for choosing Growave! 💗
Warm regards,
Janat
Growave Support Team
We integrated Growave into our store three years ago and we couldn't be happier with their continual upgrades, top notch customer service and intuitive software.
They seamlessly replaced multiple apps we used, including loyalty programs, referrals, rewards, reviews, and wishlist functionalities, etc. It is all in this APP and backed by a customer team that always responds to our emails ASAP. We highly recommend Growave!
Dear Joanna and the team at L'atelier Global,
Thank you so much for your fantastic review! 🌟
We are absolutely thrilled to hear that you've been so happy with Growave over the past three years. Knowing that our upgrades, customer service, and intuitive software have made a positive impact on your store truly makes our day!
It’s wonderful to hear that we've been able to replace multiple apps and streamline your operations with our all-in-one solution. Your kind words about our support team mean the world to us and motivate us to keep improving.
Please don’t hesitate to reach out anytime – we’re always here to help!
Best regards,
Ayana
Growave Support Manager