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DO NOT use this service. Several issues with their coding and loyalty program that caused thousands of lost sales. Customer service does not follow up to help. You have to run after them after they supposedly will follow up with you. Save yourself the trouble and get better service with another company. It may cost more but will save you from losing customers due to growaves lack of ability to fix the technical issues. Customers have not been able to redeem their rewards and after contacting growave they still have done nothing about it 2 days later. We terminated our service with them after 2 years of being a loyal paying client. RUN FOR THE HILLS
Hello dear team at Coloured Raine Costmetics💅🏻💄,
Thank you a lot for sharing your thoughts on us and on our app. We work hard to find a personalized way for every customer and your satisfaction is the key priority to us. We are truly sorry for not meeting your expectations, and yes, our team carries full responsibility for the support we deliver.
I just want to note that we were unable to help you on time since we had no access as Collaborator to investigate the issue deeply. We sincerely wanted to assist you with the case, and as with every product on the Shopify platform, we investigated the issue inside our app, and when we realized that there is an outer source that is conflicting with us and asked for your cooperation, you rejected and denied it, putting the full blame on us.
We do value every customer, each of them and we don't divide into old and new customers. I hope you can understand us and will take a step towards good and friendly cooperation, where the two-way connection is enabled and everything is solved in a peaceful and respectful method.
We wish you good luck in your business, and just note that we are always happy to see you in our big and lovely Growave family!💫💖
Great app with many functions and is relatively easy to use. The support team is fantastic, they helped with a lot of the set-up process.
Dear CoolDudeCycling team,
We are so glad to hear that you love our service! Your feedback is greatly appreciated! 😊😇
Thank you for taking the time to leave a 5-star review.
Please let us know if you have any further questions, we would be happy to help! ⭐️
Extremely helpful customer support!! They ensured that everything was working properly on my site, and even went above to recommend additional features that they could add for me. I'm sure having customer reviews on our site now is going to give us a boost in sales!
amazing app. Their support is unparalleled. The platform works extremely well, both review and rewards features are solid builds, and they are developing more and more.
Fantastic with support, response and finding a solution to any issue! Flexibility with settings/customising your own preference. Big thank you to Tattu :)
Unreliable. I'm have been using Growave for more than 3 years and I have never ever ever spent sooo much time troubleshooting small and big glitches in this app! Yes, they provide good functionality for the money, yes it all works well nicely (when it work). Yes support is very responsive and does their best to help and fix things. This is why I put 2 stars, not 1. But if you are serious about Loyalty program - I would NOT recommend Growave. I don't have time to list here all the big and small issues I experienced. Incorrect VIP levels assigned to my customers after the program started; loyalty points which haven't been accrued with eligible orders; wishlist, which got completely broken after one of my support requests; a blackout, which damaged my brand at the time of new collection release; now there are repeating issues with VIP Tiers - customers don't get their VIP Tier or don't get tagged properly. Countless, coutless glitches. 3 years of headache and counting. And recently they decided to price up my plan from $50 to $150 per month without any reasonable option! There is no workaround, as my current plan and the app marked as "unsupported" in Shopify. Choose something more reliable and predictable than Growave for the long term.
Hello Team Elfbeads,
We sincerely apologize for the challenges you've faced with our loyalty program, and we truly appreciate your candid feedback. It's disheartening to hear about the issues you've encountered, and we understand the impact they've had on your brand and customer experience.
Our support and development teams are dedicated to resolving these issues promptly, and we value your patience and cooperation throughout this process. We acknowledge the importance of a reliable loyalty program in enhancing your online store, and we're committed to making the necessary improvements to ensure a smoother experience for you and your customers.
Thank you for allowing us to address these concerns. We're determined to rectify the glitches and enhance our services. Your continued collaboration means a lot to us, and we'll do everything possible to ensure your satisfaction with our application.
If there are specific issues you'd like us to prioritize or address immediately, please feel free to reach out. We're here to support you and make sure your experience with our app is positive moving forward.
Thank you for your understanding.
Best regards,
Begaiym, Reputation Manager at Growave
Simple, nice and clean app that absolutely serves it's purpose. And their support is AMAZING!
Since English is not the main language of our site, rewards, wishlists, and reviews programs have always been a big problem.
However, Growave solved everything at once.
I switched from Smile to Growave and everything went smoothly. Alex's customer service is great and super fast.
And the development team took care of whatever I asked for.
I definitely recommend this app!
Hey, the team at 닥터조 스토어, ⛳
We are very happy to read such kind and warm words 😍! Thank you so much for your 5-stars feedback! 💙
Our big team works every day to improve our service and every customer is very important to us!
Please always feel free to contact us. We'll be glad to assist you ✨.
Happy Growaving 🐬!
Fantastic app - easy to implement and use. We repurposed this app for a voting functionality and it is absolutely wonderful! Would highly recommend this app - it's functionality and integrations (including customizations) are amazing. In addition, we have been in touch with Eldar several times with questions and he has been amazing in getting back to us and offering a ton of support and help. Very impressed with the level and speed of responses!
I'm using this app for the Wishlist and Review. So far, it's been great! Happy to have found this app!