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We had a great customer experience from start to finish and felt supported every step of the way. While the initial setup process took a bit of time, it was worth it to ensure everything was configured properly; any time we had a question, it was answered promptly.
We especially loved working with Mario—he was always happy to help, full of enthusiasm, and just a genuinely kind person to collaborate with. We would definitely recommend this company if you are looking for a new review/loyalty platform. It is a perfect solution for our workflows because it is connected to Shopify, allowing us to connect seamlessly with all our customers in one place.
Hello Sugarlash Pro team,
Thank you so much for this — it really means a lot.
It was genuinely a pleasure working with you throughout the onboarding process, and I’m really happy to hear that Growave is fitting naturally into your workflows with Shopify.
Excited to keep supporting you and seeing everything continue growing from here🙌
Best,
Mario
We've been using this app for a while now and found that many of its functions meet our needs. All the features and components offer a user-friendly interface, and their technical support team has been incredibly helpful in customizing and optimizing the reward page – that's fantastic!
Thanks a lot for your feedback, I really appreciate you taking the time to share it.
It was great working with you on this, and I am glad everything is running smoothly and bringing value to your store.
If you ever want to tweak something or try new ideas, just message our team anytime.
Thanks,
Bina
I had a very positive experience using Growave, especially thanks to Mario’s support throughout the entire process. The platform is very intuitive and offers excellent tools to improve customer engagement and loyalty, which had a very positive impact on my business.
What truly stands out is the level of support. Mario was always extremely available, attentive, and professional, helping me at every stage — from setup to optimization. He made the whole experience much simpler, smoother, and more enjoyable.
Overall, I highly recommend Growave, not only for its features but also for the outstanding customer support, which really makes a difference.
Hi Missus team,
Thanks a lot for your feedback, I really appreciate you taking the time to share it.
It was great working with you on this, and I’m glad everything is running smoothly and bringing value to your store.
If you ever want to tweak something or try new ideas, just message me anytime.
Warmly,
Mario
We’ve been using Growave since migrating to Shopify 4 years ago, and it has been a great experience. The reviews feature is especially helpful in guiding customers and boosting purchase confidence.
Thank you so much for your kind words, Team Pinky Paradise—we truly appreciate it!
It’s been an absolute pleasure working with you over the years, and we’re really glad to hear that the reviews feature has helped guide your customers and build confidence.
We’re grateful to be a part of your growth.
Looking forward to continuing this journey together 🙂
Warm regards,
Team Growave (Rashmi)
After let's say some technical changes and challenges, the team were able to help me get all the functions of this app working and really well. I have to give the 5 stars for their support and responsiveness. The app itself has some brilliant tools, I need to dive deeper into it so see what other benefits I can find.
I’m really glad we were able to get everything working smoothly after those technical challenges, My colleagues and I spent some time making sure the setup was fully aligned on our end too.
Great to hear the app is already bringing value, and I hope it continues helping you get more out of your customer experience as you explore it further.
Thanks,
Jay
App set up was simple and straight forward. Mario was a big help in getting us set up and walking us through any questions we had. We're excited to see how growave helps out business grow. Thanks, Mario.
Hello SpeedTech Lights team,
Thank you so much for your kind words and for choosing Growave!
We're delighted to hear that your setup experience was smooth and that your Onboarding Specialist was able to guide you through the process.
We truly appreciate your trust in our team and are excited to be part of SpeedTech Lights' journey. We look forward to supporting your continued growth and helping you get the most out of Growave.
If you ever need anything, our team is always here to help. Wishing you continued success!
Best regards,
Mario
apparently this app has been charging me $30 for 6 years under shopify and i just now realized. according to the stats it has made me $0. this is CRAZY. do not recommend.
Hello Satori Mob team,
Thank you for your feedback. I’m truly sorry to hear about your experience. That’s definitely not the kind of impression we want to leave.
I’ve already issued a refund for the unused portion of your subscription and have also reached out to you directly.
Whenever you have a chance, I’d really appreciate it if you could reply to my email. I’d love the opportunity to help resolve any remaining concerns and make things right.
Best regards,
Bina
Head of Customer Support Team
Big shoutout to Jay at Growave! He's awesome — super proactive and helped me get everything sorted out quickly. Great attitude, fast response, and an overall amazing experience. Will definitely be coming back to Jay for future needs!
Hi Songmont team,
Really appreciate this glowing 5-star review! I'm glad I could help set things right and help with the Wishlist feature.
Thanks a ton for taking the time to leave this feedback!
Looking forward to working with you in the future!
Best regards,
Jay
The Growave support team was incredibly helpful in resolving several issues we had with product ratings showing on our collection page.
They helped us hide the rating when a product hasn't been rated yet, and also fixed the rating display for another sales channel on the collection page.
It's rare to find a team that pays attention to such details across different channels. Highly recommend Growave if you're looking for a reviews app that truly supports its users.
Hello Doughnut Official team,
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying the features and widgets of the Reviews program.
We look forward to continuing to work together in the future and truly value our mutual collaboration 🙌.
Sincerely,
Jay
Growave Support team
The onboarding experience was amazing! Their staff is very friendly and well-prepared. They were eager to help, and communicate with me actively. They remembered the detailed situation about my store and noticed me about the new features that can solve my past problems.
Thank you team :)
Thank you so much for your wonderful review, Sungwoo! It truly means a lot to us
It has been a pleasure working with you throughout the onboarding process. I really appreciate your kindness and collaboration, and I'm glad I could help with your setup and keep you updated on new features that fit your store's needs 🌸
