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This is the best experience I had so far. The support is very responsive and efficient. The App works perfectly well and is integrated with the other apps I'm using. It looks and works great.
Hi team of Le Caneton and Ana,
Thank you for taking the time to share your experience with other customers. It is a great joy for the whole team that our work has brought you only positive emotions 🙌.
We wish you all the best.
Happy Growaving ✌!
In search for a simple refer-a-friend function, I made the mistake of installing Growave. This app is absolute bloatware. It will install all sorts of functionality all over your site. Use with caution as every install has the potential to slow down your site and, unless you're using all functionality, that's by definition a bad outcome. Deleting it required removal from the app itself and from Shopify admin.
Hi team of Allster and Eddie,
We are so sorry to learn that our app didn't meet your expectations 😞.
Long-term and fruitful cooperation with our valuable customers is one of our main priorities, and that's why our big team works hard every day to make the app as easy and effective as possible.
Growave is a 5-in-1 app for building loyal and trustful relations between shop owners and customer. Nevertheless, according to your marketing strategy and the needs of the shop, the features can be easily enabled or disabled.
Moreover, our Support team works 24/7 to assist you with all your queries. All you need to do is reach out and the team will do their best to meet your expectations.
As for loading speed. I totally understand how important it is for you to optimize your site's speed. However, I would like to kindly note that our platform and all of our products are loaded asynchronously so they don't affect the overall speed of page loading. We use a lazy load for our widgets, buttons, and icons.
Please give us a chance to check if our app affected the site's speed or not. Our dev team will be happy to test the speed with our app and without.
About deleting from Shopify dashboard, please let me kindly inform you that we use Shopify for charging our customers. That's why if you don't delete our app from there, you'll keep on being charged.
We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries.
Please let us know your thoughts. Looking forward to your reply 🙏🏻!
This app is great! It does the job of 4 other apps we were using and paying for individually. It is saving us a huge amount over the course of the year. And the support is outstanding! We needed customization and the team at Growave was super helpful, quick, and really awesome to deal with. Very responsive team, we feel fortunate to have found this app! Thank you Growave!
Dear Whimsy Stamps team,
We are very grateful for your wonderful review! 💕
Thank you for your kind words.
Our team is passionate about providing all of our customers with outstanding experiences. We hope to continue to provide the same excellent experience.
Please feel free to contact us if you have any inquiries, our team is always happy to help. 🥰
Great app for a good price. We got all the features we wanted. Customer service is 10/10, they helped us a lot. Thank you so much!
Hello, Ribcap - Fashionable medical helmets and protective headgear,
We appreciate your 5-star review! It's wonderful to hear that our app meets your requirements and that our customer service team provided valuable assistance. Thank you for taking the time to share your experience, and thank you for choosing our app! 🤗
Begaiym, Client Care Specialist
Really I loved it! I'm not a developer but not affected me at all this! The support team helped me immediately, in just one hour they did everything that I need, I asked what I replied immediately for any questions and generally have the best support team i've ever contact!
terrible customer service and technical support. Cannot resolve a so-called easy problem after a few weeks. time wasting!
Hello, dear 幸福站 team!
Thank you for taking the time to leave us a review, your feedback is very appreciated!
Please accept my apologies for the inconvenience and for making you wait for a long. This is not the kind of experience we would want our customers to have and we'll surely take this on priority. Our big team works every day to improve our service and we are very sad for not meeting your expectations and not being helpful on time. Here at Growave we live by our customers’ successes and failures and want all of our friends to have only the best experiences.
Regarding the issue with our Login app, I'd like to let know that your problem was unique and we sincerely tried to solve it together with our senior developers. I have already connected our development team to your case but since you deleted our app we cannot continue to work on the solution.
We would love to make things right and fix any issues caused by Growave. And we would not forgive ourselves for letting you go with a bad impression of our app. If you would like to respond to our last support reply I would be more than happy to get this up and running for you right away. Also happy to jump on a quick screen share or video call to help you get set up also.
We are here to help, and we believe we can resolve all the issues with your cooperation 🤞!
Thanks again, and wishing you all the best 💖.
I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!
Hi team at Rythmatix,
We are very grateful that you took your time and share your feedback with us and all Shopify users.
Alex passes his thanks as well. 😇 We are very glad to hear that our customer support managers made you feel welcome. 🔥
As for the app's backend, please be kindly informed that the app is optimizing with every update and your valuable feedback helps you to be better.
It's absolutely a pleasure for us to help you with any of your requests, that's why please feel free to reach out if you need our assistance! ✨
Una aplicación bien hecha. Excelente servicio al cliente y no moví un solo código. Altamente recomendada y tienen muchisimas funcionalidades!
Dear Mantallanta team,
Thank you so much for your positive feedback! 😇
We are extremely thrilled to know about your experience with us, and it makes us so happy that you are enjoying your journey with us!
Wishing you a good week ahead and happy Growaving! 💙
Awesome support thank you so much
And you have The best social media apps in the apps Store.
Thank you
Bad UX and Judge me is better. Installed both and Judge me got 50 reviews in a week while Growave didn't. Judgeme is free as well.
Dear merchant,
Hope you are having an amazing day! Thank you very much for sharing your feedback. We do value the opinions of each of our merchants. It is the most powerful engine for us to move forward! :)
We share your opinion about Judge.me, it is one of the worthy apps, however, we would like to highlight that you could have collected even more reviews using Growave, you just seemed to have some difficulties with the app settings and as a result, were not able to get the most value and for that, we are really sorry...
We would also like to note that our platform specializes not only in Reviews, we offer more than 5 useful apps (Loyalty&Rewards, Wishlist, Social Login, Shoppable Instagram) under one roof of Growave.
And we wouldn't want to let you go like this, with bad thoughts about us on your mind and with the wrong foot we have gotten off on. What about starting all over again? :)
Please rest assured that all your words have already been taken into account in order to improve our platform and make your experience way better with us this time.
You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.