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I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it.
Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!
Dear Brett,
Thank you for taking the time to share your experience with us!
We truly understand your concerns regarding the price changes, and we greatly appreciate your willingness to continue exploring our app. It means so much to us that you’re open to discovering the value it can bring to your business. 🙏
We’re delighted to hear that our support manager was able to provide you with such outstanding assistance. It’s always our goal to ensure that our customers feel confident and well-supported throughout their journey with us. Knowing that we could make your experience a positive one truly means a lot to us.
If you have any additional questions or need further assistance, please don’t hesitate to let us know. Our team is always here to guide you and ensure everything runs smoothly. 🙌
Your satisfaction is our top priority, and we’re committed to providing you with the best possible experience every step of the way.
Thank you again for your kind words and for choosing Growave! 🌊
Warmest regards,
Customer Support Team
Edit: With Growave V2, the platform seems more stable. Support is responsive and good at resolving issues. Still, the occasional bug but that is to be expected I suppose. We highly recommend Growave for your store.
Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work.
They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps.
We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Hello, De Spelletjes Vrienden team,
Thank you for taking the time to share your thoughts with us. We greatly value feedback from all our clients, as it helps us refine and improve our services.
Localized bugs can occasionally arise and may differ from client to client. Our team worked diligently to identify and resolve the issue as quickly as possible.
We recognize the importance of a seamless experience, especially when setting up a new store. We remain dedicated to enhancing your experience with Growave. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly.
Thank you for choosing Growave. 💙
Best regards,
Binazir
Head of Customer Support Team
Growave
英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！
Hello Team at 15/e Organic,
Thank you so much for your kind review! 🩷
We’re thrilled to hear that our support team has been quick and helpful in addressing your inquiries. We truly understand the importance of smooth communication, and we’re committed to improving the experience so you can reach out in any language you prefer. Your feedback is incredibly valuable to us, and we’re always here to assist with anything you need.
Please don’t hesitate to reach out if there’s anything else we can help with.
Warm regards,
The Growave Support Team
こんにちは、15/e Organic チームの皆様、
素晴らしいレビューをいただき、ありがとうございます！🩷
サポートチームが迅速で役立つ対応をしているとのお言葉をいただき、大変嬉しく思います。円滑なコミュニケーションの重要性を理解しており、今後はご希望の言語でより簡単にご連絡いただけるよう改善してまいります。いただいたフィードバックは非常に貴重であり、今後とも何かお手伝いできることがあれば、どうぞご遠慮なくお知らせください。
他にお力になれることがあれば、いつでもご連絡ください！
よろしくお願いいたします、
Growave サポートチーム
powerful apps and nice support. Most functions is very well. But the price is too high
Dear team at NiceHCK Audio,
Thank you for sharing your feedback and for your kind words about our powerful apps and support team. We’re glad to hear that you find most of our functions to be effective and that our support has been helpful to you. ❤️
We understand that pricing is a significant consideration, and we are continuously working to ensure that the value we provide through our features and support justifies the investment. Your feedback is important to us, and we’re committed to delivering even more value to our customers.
If you have any specific concerns about pricing or would like to discuss how we can further support your business, please feel free to reach out. We’re here to help and appreciate your continued partnership.
Best regards,
Binazir
Head of Customer Support Team
Growave
Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it.
However, update to 2.0 version changed the reviewer's name presentation function which I personally find absurd. After the update, in the free version, client's full name and surname are visible under the review, and if you want to keep your Client's information private and only show the surname's first letter, well, then you need to upgrade to a paid plan. Shouldn't privacy be a default option? I understand that you want to give Store Owners flexibility, and that's amazing, but keeping Client's surname hidden is such a weird thing to ask us to pay for.
What I love about the update is the new design, it's clean and professional. Thanks for that.
Dear team at Preloved Branded,
Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰.
We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻!
Janat,
Growave Support team.
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍
We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses.
Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖
Begaiym,
Reputation Manager!
Thank you so much Begaiym for helping us to settle all the problem.
Dear TREEHOUSE THE SPIRITUAL SHOP Team,
Thank you for sharing your feedback! We’re thrilled to know that all issues have been resolved to your satisfaction and truly appreciate your kind words for Begaiym.
If you have any further questions, concerns, or suggestions, please don’t hesitate to get in touch. Our team remains committed to providing outstanding service and ensuring your continued success with Growave.
Thank you for choosing Growave as your trusted partner. Your support means the world to us! 😇
Best regards,
Binazir
Head of Customer Support Team
Growave
Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !
Dear team at Patricia Blanchet😊,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you❤️!
Moreover, I will gladly forward your email to my colleagues from the Success team and they can reach out to you and share some tips to use all of the features of the app and benefit from them✨.
Happy Growaving 💙!
It's a great combination of features and price. Plus the support is solid.
I've been with growave for a couple of years. But I'm not satisfied with the progress this app has (not) made in visual design. Nothing has changed.
The overall visual design of the app is mediocre at best which doesn't help convert visitors very well. It feels very early 2000s.
Growave needs to focus on design. We need more modern looking widgets and alternatives to the slider design for reviews. Why does it have to look so bad? Please look at Loox or other competitors which have card based design and grids.
NOTE: I'm NOT talking about the Admin area. I'm talking about how the app looks on websites. Particularly the reviews.
Hi, the team at Coveralls,
Thank you so much for your valuable feedback. Our team always ensures that you like our platform and that all your queries and requests get fulfilled quickly! 💖
We are always ready to go the extra mile to provide our friends with the highest quality care, and the fact that you have highlighted this means a world to us!😇
Thank you for making our day brighter! 💖
And thank you for pointing out the design of the features in the stores. There is always room for improvements and we working on it to make customers' experience great! ⭐️
Happy Growaving! ❤️
I use this app for my wishlist and am so happy. whenever I update or change my theme, growave is always ready to update me. I never have to ask first; they always know when and where the right places to put their extensions are.
Hi team VIDA AMOR,
It's so glad to hear that our app makes you happy! 🤩
We always try to help you with your queries and make your experience with us better and better every day!
Let us know anytime if there's anything else we can be of service! 💕