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So far this app has been great, just on the free plan for now and using it so customers can write reviews on my product pages and website. There are tons of ways to utilize this platform, take some time to go through it all and absolutely reach out to their help desk if you need it. They were efficient, smart, kind, and helpful!
Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Dear team at AJ Craft Supplies,
I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏
Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers.
Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users.
Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞
Warm regards,
Begaiym, Reputation Manager!
It's a great combination of features and price. Plus the support is solid.
I've been with growave for a couple of years. But I'm not satisfied with the progress this app has (not) made in visual design. Nothing has changed.
The overall visual design of the app is mediocre at best which doesn't help convert visitors very well. It feels very early 2000s.
Growave needs to focus on design. We need more modern looking widgets and alternatives to the slider design for reviews. Why does it have to look so bad? Please look at Loox or other competitors which have card based design and grids.
NOTE: I'm NOT talking about the Admin area. I'm talking about how the app looks on websites. Particularly the reviews.
Hi, the team at Coveralls,
Thank you so much for your valuable feedback. Our team always ensures that you like our platform and that all your queries and requests get fulfilled quickly! 💖
We are always ready to go the extra mile to provide our friends with the highest quality care, and the fact that you have highlighted this means a world to us!😇
Thank you for making our day brighter! 💖
And thank you for pointing out the design of the features in the stores. There is always room for improvements and we working on it to make customers' experience great! ⭐️
Happy Growaving! ❤️
Two things:
1. I am simply amazed by the genius of this app. The feedback and wishlist features are integrated so smoothly that it's not intrusive yet highly visible. The social login feature, the rewarding system for various things simple yet very effective. I don't know all the features yet but I can already see there are quite a few more to use although I am already fully happy with the ones I have set up. So yes as I said, genius.
2. Customer support deserves another set of five stars. Its chat service is prompt and the representative I had (Alice) was very sweet and very helpful. She helped me twice in the same day and sorted my query quickly.
In overall, I believe if you get but a single app for your store, you should install this one.
Cheers and best wishes in your business!
DONATO GOODS™
Awesome services! Great support team! fast response & very helpful!
some features aren't working, for example i cant apply test the app on my offline versions of my store even though there's an option for that it doesnt apply, so if i make any changes i have to publish it which makes my customers confused
UPDATE:
Alice from customer service reached out and was very helpful. still there quite some features that i would like to improve. im currently still working with their customer service and hopefullt they can get it done
First off, thank you very much for sharing your feedback. We value our merchant's opinions and would like to thank you for bringing this to our attention.
We’re sorry to hear of your less than satisfactory experience with our platform and hope you will accept our sincerest and deepest apologies...
We want to assure you that Growave is working properly and the part you mentioned is no exception. The "Active theme" seems to have misled you and for that, we are really sorry.
This option was mostly implemented for our development team so that they could understand which theme they should work on. And we beg your pardon if some confusion has taken place in the description of that part.
Thanks to you, we're going to change its description to avoid any misleading in the future.
Alice has sent a couple of emails to determine how we can provide a solution that makes you smile. :)
It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to dispel any misunderstandings.
Thank you for staying with us, and be sure that this time we will not let you down! :)
I used this app to set up wish list and reviews. The customer service alone is reason enough to keep the app even on a free trial basis. These features enhanced my site and I would definately reccomend!
Since I first started using Growave a few weeks ago it has been very seamless and easy to integrate with my site. Some features do require support from the help desk but they jump on top of requests and are always eager to assist. Nothing but good reviews from me and my team and we can't wait to dive into more of the features!
Dear team at Strength of One,
Thank you for taking the time to leave us such a great review 🌺!
It's a real pleasure to our ears that you are happy with our app and customer support!
We will do our best to continue to provide you with the highest level of service and product 🙌.
Happy Growaving!💙
Anna,
Growave Support team.
Im so disappointed in this app. After removing it, because it did not provide anything of benefit to my customers or growth of my store, it has left random punctuation on my site that I can not fix. It's almost like the app wasn't fully developed, and some sort of "residue" was left after removing it.
Chelsea’s, thank you for feedback!
We value the opinions of each of our merchants and take notes to improve the platform.
Please accept our deepest apologies for the bad experience and disappointing you. However, we would like to note that it was not done intentionally. We’re afraid some of the Growave files are still in your theme due to the improper removal of the app.
We would love to make things right and fix any issues caused by Growave. And we would not forgive ourselves for letting you go with a bad impression of our app.
May I ask you to install our app again, thus we'll be able to clear all our files? Without installing our app, regrettably, we have no access to your files to remove lingering code. Promise it will be fixed in no time :)
Our team has sent a couple of emails with explanations of why it happened. Hope you will be able to give us a chance to fix everything.
You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.
Very happy with this application, it's just what I was looking for. In addition the contact and help is excellent.
Thank you very much for the effort.