Growave: Loyalty & Wishlist

Amazing support given by Kalys, he was patient in gathering my requirements and quick in making all the changes. I have installed the app today only so can update on a feedback at a later time. But support was exceptional. Thank you kalys!!

I have ran into three major bugs so far. They still have at least one huge bug right now.

1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards.

2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed.

3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd.

Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.

Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.

Very cool app with awesome customer support

Absolutely outstanding special thanks to Aiza in support. Nothing is to much trouble and this app actually is driving traffic to my website. WELL worth the investment thank you ...

www.loveanddesign.co.uk

I really love this app so far! Easy to use and the customer support is amazing! I highly recommend Growave.

This app is incredibly helpful, and helps level the playing field for startups competing against much larger e-comms. Additionally, Kalys at Social Shop Wave has offered fast detailed support. This was definitely one of the best decisions we've made so far for our store.

With my sites design (Streamline), we wanted to go with the cleanest possible mobile look. Anything with a pop up widget was out of the question. This left me with Loyalty Lion, or Growave for options in terms of a loyalty points app that can be embedded in its own dedicated page or menu. The app runs completely off site, and doesn't install any code. I had many design changes that needed to be done, including the color change of almost every bit of text and background in the program. I could have done this myself, if it had been on the Shopify side. However I was able to reached out to the team and they promptly made all of the required changes, pretty much the same day. They absolutely didn't have to do any of that, based on the low price the app. For a fraction of the price of the other major loyalty point apps, you get an awesome, rewards, reviews, wishlist, and social login app, all baked into one, for a very low monthly fee (based on order volume). For the price, the quality of the app and the team backing it are unbeatable. Highly recommended, and I will be a customer for life as our store grows. Thanks so much Growave!

This comprehensive app has been essential in our ongoing endeavor to implement points earning and commenting functionality on our platform, which is crucial to us. The technical glitches we've run into during the debugging process have been handled rapidly and competently by the knowledgeable GROWAVE team, for which we are incredibly grateful. Their unwavering dedication to customer service deserves recognition and applause.
Furthermore, the fact that this app supports Japanese is of paramount significance to our operations, as many Shopify app unfortunately do not offer this feature. This compatibility has facilitated our business in more ways than one.
In conclusion, I am compelled to recommend GROWAVE to everyone seeking a versatile and feature-rich plugin. Hats off to the GROWAVE team for their dedication and professionalism!

The application is very good, but it has some flaws:

-It's slow to load pages.
-Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter.

However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution.

I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.