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23. syyskuu 2020

Tried GrowthHero but it wasn't for us. I found it too complicated to set up. In addition, it's quite hard to figure out how to do the set up whilst NOT being live. We kept getting sign ups, while we were still configuring the templates etc. Customer service is very responsive though.

Positive Science People
Yhdistynyt kuningaskunta
10 päivää sovelluksen käyttöä vastasi 7. lokakuu 2020

Hey Sandra,

We’re sorry to hear that you’ve found too complicated to set up and totally understand that this is frustrating. We were deeply focused on implementing feature requests from our customers over the last year, which caused our onboarding to fall a bit behind. I have passed along your comments to my team, and we are looking into different options that we can provide to make this process better for our users.

Currently, we’re working on releasing a YouTube channel with tutorial videos for the app. On top of that, we’ve recently released the refreshed and upgraded onboarding module and the TODO list with all of the app’s most essential features. Each of them provides a link to a more detailed documentation page about the given topic.

If you’re willing to, please re-install the app and let us know so that we can help you setting everything up right away. I have restarted your trial period so there will be no charge.

Thank you so much for the feedback, and looking forward to hearing back from you!

Mike | Co-Founder