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Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses
The app has great functionality. Customer service is always quick to resolve any questions we have.
App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.
Hi there, we're sorry you've come away with a negative impression of GrowthHero.
Our support team was notified about the issue with the installation process only a week after the app was installed in your store, and our developers team released a fix within less than 48 hours of the issue being reported. We were not aware of the issue before it was reported to us.
We understand that not being able to use the app for several days might have been frustrating, and we want to make sure all our users remain happy, so we offered you a trial reset, which you chose not to take up.
We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts!
Karolina - Customer Happiness Specialist
Just going through setup now. It's not super intuitive so far, as the setup forces open a lot of new windows, but I'm making progress! We are going to use it to set up our authors as affiliate
So far the app works as described and support has been very helpful setting up a new smart link for a partner:)
Simon assisted me extremely well with my issue. Contacted them & received a response within 20 minutes. Continued our interaction via email, but didn't have to wait more than 10 minutes to get assistance from Simon. Really happy with their support team!
For now a perfect app we are looking for the future with this app maybe having product feeds? Or options to give presents to the best monthly partner!
I originally had a lot of questions. Mike was super helpful at helping me wrap my head around everything as I became more familiar with the software.
Thanks!
Support is very helpful and responds fast. This app is heavily designed for MLM, but can be used for traditional affiliate networks as well. It's best feature is the ability to create many custom rules if you would like to, and is easy to setup. It defaults to having many of the MLM/mass affiliate scheme options on so be sure to review each section of your settings before turning live.
So far, so good. I had a few issues trying to figure out what my affiliate sees but the responsive customer support *Simon* and *Gregg* were fantastic in answering my questions.
They seemed to really care about my company and interested in seeing it be successful and not without any fakery. I appreciate that as things are moving fast in the cleaning products business. Thanks so much for the support!