Guide Shipping Protection

Guide Shipping Protection

Reseñas (101)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
Fecha de modificación: 2 de octubre de 2022

Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

Beautifully Unique Leggings
Estados Unidos
Más de 1 año usando la aplicación
Guide Inc respondió 11 de junio de 2021

Hi Beautifully Unique Leggings,

Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing.

Thanks,

Guide Support

23 de abril de 2024

This is a great way to make sure customers packages are protected.

Universal Finds Store Front
Estados Unidos
Alrededor de 1 mes usando la aplicación
12 de julio de 2021

Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!

Cali Beauty Center
Estados Unidos
Más de 1 año usando la aplicación
22 de abril de 2022

I absolutely love this app because my customers trust me more because I am offering them away to protect their orders in case something happens that’s not their fault. The fees are also relatively cheap and it also helps the customer to feel more comfortable when adding the service to the order I absolutely love this app

Niycole's Hour
Estados Unidos
Más de 1 año usando la aplicación
11 de octubre de 2021

Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.

Creations by Nance
Estados Unidos
Más de 1 año usando la aplicación
4 de octubre de 2023

Guide Shipping Insurance has been a game-changer for my business. It's not just about avoiding package headaches; it's about revenue protection. With one simple click at checkout, my customers can safeguard their purchases. If anything goes wrong—loss, damage, or theft—Guide has it covered, ensuring a smooth repurchase process directly from my site. 5 stars!

Pampered Puppyiva
Estados Unidos
Más de 1 año usando la aplicación
18 de julio de 2023

From the demo down to set up. Everything went smooth. Our customers are all glad for the swift response whenever they have to file a claim. Thank you so much Guide Team! Highly recommended!

Edge Entity
Estados Unidos
Más de 1 año usando la aplicación
17 de diciembre de 2021

I got this app to help protect my shop from shipping issues and I have been very pleased with it! I highly recommend this app to help secure your store from list mail, stolen mail, and mail fraud.

Vee Rulée
Estados Unidos
Más de 1 año usando la aplicación
17 de julio de 2023

We have been using Guide Shipping protection since more then a year and outstanding result we have got so far. Outstanding support and quick resolution. We are working stress free by using this app. Highly recommended.

GadgetWard UK
Reino Unido
Más de 1 año usando la aplicación
4 de agosto de 2023

This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options.

What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless

FiXT Store
Estados Unidos
Más de 1 año usando la aplicación