Guide Protection + Returns

It's safe to say, if your shipping out products from your online store you should have insurance. It's a good peace of mind to have when doing e commerce business.

This app ease of mind for our customers and helps us pass on some additional cost. Very straight forward and fairly easy to setup. They have made some updates recently that have made it easier during workflow.

I love the idea of the protection. I had a bit of trouble setting it up because I’m not tech savvy whatsoever. But I will be using it for the first time today. And hope this will ease my customers minds about their packages.

I use this app for my website. It gives me a piece of mind that my customers can purchase extra protection if there order gets lost. I no longer feel a burden to have to send a new package if protection was not purchased. Thank you

I have not had the chance to use Guide just yet. I have downloads the app. I’m excited to start using this service as they have great offers and I know my customers will be delighted in using this at checkout to insure their packages are delivered safe and secured.

Couldn't be happier with Guide! From the very beginning they've always taken care of our concerns or requests crazy fast! We highly recommend Guide and can tell you from experience your customers will be glad you went with Guide.

Excellent customer support. They got my up and running in no time and provide excellent technical support.

Thus far this app seems like it will help with shipping issues. No problems so far! I can’t wait to see what it’s really about.

The customer support has been the best I've worked with, bar none (thanks, Cam!). I've always received a prompt and thorough response to any questions or issues, and this app has taken a lot of shipping-related stress off our company's shoulders. Highly recommend!

Really great customer service that is always available when I need help submitting a claim! I've never had a claim be rejected for any reason, and the team is super flexible when it comes to reordering (sometimes they'll have me manually send the replacement order and they'll refund me the cost of reshipment). Overall I'd highly recommend.