Guide Protection & Returns

It's safe to say, if your shipping out products from your online store you should have insurance. It's a good peace of mind to have when doing e commerce business.

love guide! i’ve been using it for a few months and no issues at all! it’s much better than the other shipping insurance i had

The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored.

If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

I use this app for my website. It gives me a piece of mind that my customers can purchase extra protection if there order gets lost. I no longer feel a burden to have to send a new package if protection was not purchased. Thank you

So far so good! Everything has been fairly straight forward and when had questions the developer was responsive.

Guide has provided our customers extra layer of security and many of them opt-in. We have had 2 shipments damaged by couriers so far and dealing with Guide has been straight forward process, both to us and our customers. We recommend them to protect your shipments.

So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.

Very easy to install I added a claim page to make it easy for buyers to put in a claim as needed . So far so good had a buyer put in a claim recently I ask them to report any bad experience. They reported they were delighted with the experience and results. Worth a try. Sam Diy Part Center Inc