Guide Protection + Returns

Guide has been a genuine lifesaver for us as a small business that ships a lot. USPS never honors their claims and makes the process very complicated for the recipient which we of course dont want. We rely on return customers. Guide is prompt, kind, efficient and FAST. I hope they never change or get bought out. I reccommend them to all my small biz friends.

We were using another package protection app that turned into a billing nightmare for us - we were seeing hundreds of charges for .98 - 1.29 going back two years. They couldn't explain the charges but kept charging us. We switched to Guide and it's been smooth sailing since. Switching over was easy and well-managed. No billing nightmares, no unexpected charges.
For our customers, the claim process is straightforward and settled quickly.
Thank you Guide!

Our experience with Guide has been exceptional. We have been a client of Guide for more than two years, and throughout that time, their team has consistently delivered outstanding service and support.

The support team is always responsive, claims are handled efficiently, and resolutions are reached quickly, leaving our customers satisfied and confident in the process. One of the things we value most is the unwavering support we receive from the Guide team. They are always willing to collaborate with us to find the best possible solutions, especially when navigating complex situations such as fraudulent claims. The Guide team consistently provides fast, fair, and effective resolutions.

A special shout-out to our representative, Cam Weston. Cam has been an absolute pleasure to work with and truly feels like an extension of the NRML team. His authenticity, professionalism, responsiveness, business-minded approach, and consistency have made a significant impact on our experience. Having a partner who genuinely cares about our business and our customers is invaluable.

Thank you to the entire Guide team for your exceptional service and partnership. We greatly appreciate everything you do and look forward to continuing our successful relationship for many years to come.

SG
Chief Operating Officer
NRML