Guidelines Product Finders , 24 avaliações
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The app has been a great addition to our site in terms of guiding consumers to product selection and purchase. The customer service provided was excellent - with the team always going above and beyond to help.
Definitely recommend
Excellent direct personal service
Perfect working app
big shout out 2 Mariano
Fantastic support. Got the help I needed quickly and promptly as wanted to set it up in a specific way.
Highly recommended!
The app started showing wrong prices(??) and I wrote again and again to support with no response. They have now later on shown me a copy of an email that they had sent to me but my 365 Microsoft solution didn't pass it on to me so thats that.
Anyways, I ended up having a coder write me a new product guide that works great and it beats the 40USD per month.
Thank you for your review and your feedback. We were sorry to learn that you had trouble with the performance of our app and that our communications were not received. We addressed the bug that was affecting your prices right away and have switched email providers so that our emails won't be lost again.
Thank you again for bringing your concerns to our attention. We have used this feedback to create better processes and app experience for all of our customers.
Team Guidelines
Use this app if you get questions from your customers such as:
- which product is best for me?
- what should I choose?
- Does it come in black?
- etc...
Guidelines will let you quickly build a tag-based product flow where you ask visitors questions in steps then offer a product selection based on their replies.
Sending visitors to your catalog page or collections page is not enough if you have many products and variants.
For us, Guidelines works well by helping visitors find the best therapeutic shoe for them, based on their specific needs and our offering.
Also, the support is excellent!
So, click "Get" and give it a try :)
The product finder is not working as expected. It's completely broken too many design issues. All the steps share one common background image.
Designing is really a pain and it doesn't worth for money. Need fix ASAP.
Thank you for your review and feedback. We were very sorry to hear that the app was not working as expected. After posting of your review, we reached out to you directly to identify the issue and fixed the bug right away. All steps are capable of having unique background images and colors.
We work extremely hard to ensure we are providing our customers the best experience possible. Thank you very much for bringing your concerns to our attention and feedback like this make us work even harder to improve our app. Recently (Feb 2020), we redesigned the entire admin experience to improve performance, reliability and speed and we hope you have a much better experience using our app. Thanks again for your feedback.
Team Guidelines
Great app to create inspirational boards. A must have app for fashion e-commerce sites that want to drive sales trough discovery. Mariano and Mike at Guidelines offer a great customer support. They helped me also for the design of the first fashion boards in Moooh!!
Could not be happier with the product AND the customer service. I had an unusual request and was responded to promptly! The staff took care of me, going out of their way to address my unique needs. The product works seamlessly, I am glad I found it!!!!
It works, although I feel that the lack of customization (CSS) makes the user experience quite dull on both sides. I wish they would add an option for experienced front-end developers.
Thanks for your feedback! This is a communication and marketing miss on our part and we are sorry you had trouble customizing our app and we never gave you the proper support that you needed.
We actually spent a lot of time strategically and intentionally building our app so experienced front-end developers like yourself could have full design control and extend the entire look and feel by overriding CSS. We have many customers who have amazing looking product finders and quizzes who have fully customized the app to match their brand aesthetic.
For the old schoolers, think CSS Zen Garden. We built the application so that you can easily target and override global CSS elements for each step. We recommend front-end developers to inspect the CSS elements that they want to customize and then include custom CSS within the page where the product finder resides to override the default settings.
If you have any questions at all on how to customize your CSS, please feel free to reach out to us at guidelines(at)eloquentcommerce.com - we hope to hear from you soon!
Great app and great service! Takes a little bit to get used to its logic, but the folks at Eloquent are great about explaining the whole thing.