GV: Gift Cards Loyalty Rewards
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This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....
Hi Andrew,
Once again, we sincerely apologize for the issue you’ve experienced with our app and the inconvenience caused during such an important time for your business. Unfortunately, an unexpected bug during the holiday season led to the problems you encountered with the code assignments and email notifications.
We also regret that our response time was slower than usual, as our resources were stretched thin during the busy period. Please rest assured that we take your feedback seriously and view this as a valuable lesson to further improve both our app and our support processes, and ensure they don’t happen again.
We deeply appreciate your patience and understanding, and we hope to regain your trust moving forward.
Sincerely,
GV Team
Hard to Setup and no response from the support.
Hi there,
We’re truly sorry to hear about your experience and any inconvenience caused.
We’d love the opportunity to assist you further and ensure the app is set up to your satisfaction. Could you please reinstall the app? This will allow us to troubleshoot any issues and provide the best possible support.
Additionally, we’re following up with you via email to address your concerns more thoroughly. Please don’t hesitate to respond if there’s anything specific you’d like us to prioritize.
Best regards,
GV Team
I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.
Never worked. The Send as a gift card button never appeared. Troubleshooted for 2 hrs by myself. No support at all on site not troubleshooting FAQ on their help site. Looked promising.
Hi Daniel,
As mentioned in our follow-up email, please send us a staff account for further investigation because we cannot reproduce your issue in our environment. We will be more than happy to support you and bring you a great gift card experience.
Look forward to hearing your reply.
Thanks,
David.
I wish the app worked but it didn't work with the Whisk theme. I installed it and it broke all the formatting on my page. Sad that the only affordable gift card app doesn't work.
Hi Shari's Tea shop,
As mentioned in our follow-up email, please send us a staff account for further investigation. We will be more than happy to support you and bring you a great gift card experience.
Look forward to hearing your reply.
Thanks,
David.