Recensies (37)

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24 februari 2022

Our business sells at in person trade shows, and other more esteemed wholesale marketplaces such as Abound, Faire, Trada, etc. We are in over a 100 stores/boutiques across the country. Our products are handmade in the USA. We have a history of sales of course. Should I say more? It's frustrating, because we had felt that this marketplace had potential and because we had clearly met all their criteria but the truth of the matter is that we will have to move on because there's much more opportunity other places. Considering the sellers we did see on this marketplace, I would advise all buyers and prospective sellers to steer clear and go other places. Shopify is trying to get into this and they clearly can't. Their team is not qualified to distinguish between good and bad candidates. I will continue to speak out against this marketplace to many others I know in the same business and also on the ads that I see propagate in many different venues.

OrnamentallyYou
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 3 maart 2022

Hey, there! I've reached out via your other review. I'm sorry about your experience, I just wanted to share from the previous post as well. Handshake is still growing and we realize we may not have had some of the features you want, or be offered for your specific products currently but we hope to expand and add more features as we're growing.

Please feel free to reach out to our support team if you have any questions or want to share your expeirence.

-Rio

1 februari 2023

I have met all the requirements and have been a customer for years and got denied both times I applied and no explanation as to why. They sell lots of apparel on handshake similar so whatever. For all those looking for wholesale, apply to faires wholesale they do a great job and we do a lot of business through them. I love shopify, but very disappointed with their customer service and their wholesale platform.

Ales to Trails
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 2 februari 2023

Hi Ales to Trails,

Thanks for taking the time to leave a review. My name is Ashley with Shopify and I'll take a look at your account to determine if there are next steps we can take here. Please look for my upcoming email so I can discuss the specific details with you privately.

Ashley | Marketplaces Support Specialist
Shopify

4 februari 2023

Well, add me to the list. I applied last year with a swift denial. Before applying I checked the product category and felt it was not saturated. Just one other seller in my state. After much back and forth with the team, it was revealed my product images were higher than the max 2048x2048 pixels. Fast-forward to this year and I inquired about re-applying. I reached out to support before hand regarding another issue and they said, hint hint you might want to add alt-text for all your images before applying. So I spent 2 days triple checking image sizes and adding alt-text. Applied this morning and within 2 minutes got a quick denial. Already sent an email so we'll see what they say. Highly disappointing...will definitely consider other apps going forward.

LuxIllume
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 7 februari 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Wholesale channel on your store, submit an application that has taken time to prepare, and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this new application.

Mario | Shopify

30 mei 2022

It's pretty evident by all of the reviews that Handshake, if it wants to be successful, needs to review its seller requirements. For instance, we don't do a lot of turnover on our Shopify store because we're primarily a wholesale company who makes sales on 3rd party platforms to other retailers. For instance, we supply over 1,200 independent mom and pop shops, as well as larger companies, on wholesale platforms like Faire, etc. and we've been on Faire since they started practically. If Shopify/Handshake actually wants to make good on their investment they really need to review that. Most of the retailers we speak to don't consider Handshake as a legitimate sourcing option because of this and the brands currently on there don't really offer the broad spectrum that they could.

Wild Cherry Spoon Co.
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 2 augustus 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. I'll be sending an email out to open up the lines of communication, gather any further feedack, and help where I can.

Nate | Shopify

21 maart 2022

i've been on handskare from day one, and not a single sale. terrible wholesale page, not worth the time and effort that i've put in

Tutu Joli™
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 1 augustus 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. We definitely want to make sure that you get the support you need regarding the issues you are facing with Handshake, I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

13 juni 2023

I recently decided to give Handshake another chance and applied to become a vendor on their platform for the third time. However, my experience with Handshake's seller app has been nothing short of frustrating and disappointing. Within minutes of submitting my application, I received another rejection notification. How can they claim to thoroughly review my product line in such a short amount of time? It's absolutely ridiculous and a complete joke!

First and foremost, the efficiency of Handshake's review process is highly questionable. How can they possibly evaluate the quality and potential of my products in just a matter of minutes? It's evident that Handshake prioritizes speed over accuracy, which raises serious doubts about their commitment to supporting small vendors like myself.

Furthermore, the lack of transparency throughout the application process is alarming. Handshake fails to provide any meaningful feedback or explanations for their rejections, leaving vendors in the dark about the reasons behind their decisions. As a vendor, I expect a fair and thorough assessment of my products, which should include constructive criticism and guidance for improvement. Sadly, Handshake falls short in this regard.

The whole point of an application process is to ensure that vendors are selected based on the quality of their products and their suitability for the platform. However, Handshake's hasty and impersonal rejections indicate a lack of genuine consideration for vendors. It's disheartening to see a platform that claims to support small businesses and entrepreneurs treat their potential vendors with such disregard.

In conclusion, my experience with Handshake's seller app has been frustrating and unproductive. Their rushed and insufficient review process, coupled with the lack of transparency and constructive feedback, makes it clear that Handshake is not committed to helping vendors succeed. If you're a small business owner looking for a fair and supportive platform, I highly recommend exploring other options. Handshake simply doesn't live up to its promises and is ultimately a disappointing choice for vendors.

LUCETTE and MO
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 13 juni 2023

Hi there,

Ashley here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. We definitely want to make sure that you get the support you need regarding the issues you are facing with Handshake, I'll be sending an email out to open up the lines of communication and help where I can.

Ashley | Shopify

28 mei 2023

Same as the others: auto rejected. Again. Don't even bother. Seems like an elitist, nit-picky group not unlike the self-aggrandizing bouncer at an exclusive club playing god on who gets past the velvet rope.

VERSACART
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 30 mei 2023

Hello there,

Ashley here from Shopify support, thank you so much for taking the time to review the app and let us know about this experience. I'd love to open the lines of communication between us so we can take a deeper look into what determines your eligibility for being a supplier on Handshake. Please watch for my upcoming email.

Ashley | Marketplaces Support Specialist
Shopify

Bewerkt 4 oktober 2022

Bees and Botanicals, LLC:
I applied to Handshake and was denied with no explanation. I don't know what to fix if I don't know what is wrong. Please advise

Bees and Botanicals
Verenigde Staten
Ongeveer een jaar gebruiken de app
Shopify heeft geantwoord 5 oktober 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install the Handshake app on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication to help provide more context as to why the app may not be a good fit for your shop at this time.

Charlotte | Shopify

19 oktober 2022

Horrible is right. I got rejected within minutes of applying. My products meet all the terms. Disappointed.

Delilah Home
Verenigde Staten
Ongeveer een jaar gebruiken de app
Shopify heeft geantwoord 20 oktober 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Handshake app on your store and leave a review. I'm sorry to hear that your shop was not eligible for using the app at this time. I'm going to follow up with you over email to open up the lines of communication and help you understand why this has happened, and what you can do moving forward.

Charlotte | Shopify

6 januari 2023

I give this app one star because I am not able to see the app and I keep getting denied. I think it would be really helpful to let stores know why they get denied. Getting rejected instantly is not a real "review" process. Tell stores what criteria they didn't meet.

Daphne Lorna
Verenigde Staten
Ongeveer een jaar gebruiken de app
Shopify heeft geantwoord 10 januari 2023

Hi there,

Ashley here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake for Suppliers app. I'm sorry to hear that your shop is not eligible for the app at this time. We definitely want to make sure that you get the support you need, so I'll be sending an email to help you understand why this is the case, and assist where I can.

- Ashley | Shopify