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The app is really good but the customer service is in a different league altogether! I don't use this app in the same way as most people might. My store is a Pet related business and I use this app to collect a dogs name and breed as well as the DOB. Over a few nights, Stu at customer support went above and beyond helping me to add additional features that I needed (metafields etc). Nothing was too much, even when I felt I might be becoming a pain with all my questions. Well done, I wouldn't hesitate to recommend this app to anyone.
Thanks for this super review Mike. It was a pleasure to help put those customisations in place for you and great to see them being used in such a creative way. We're always keen to help where possible. Thanks again.
The app is great! Just what we needed. The support team is really nice and answers fast, always looking for the confort of the customer.
Thanks for taking the time to leave us a review Adriana, it is very much appreciated. We were very happy to answer your questions about collecting Birthday Club sign-ups via Shopify POS.
La app funciona muy bien y Stu está a la orden para cualquier duda o problema que pueda surgir, recomendada.
Muchas gracias por la excelente reseña. Fue un placer ayudarte a configurar nuestra integración con Klaviyo. Estaremos aquí y felices de ayudarte nuevamente si es necesario.
Many thanks for the great review, it was a pleasure helping you set up our integration with Klaviyo. We'll be here and happy to help again if needed.
great app, great support team, looking forward to growing my business with the happy birthday app
Hi Callum, thanks for the great review. It was a pleasure helping you set up your Birthday Sign-Up page. We look forward to seeing your campaign grow and will be here if you need anything else.
Stu and the team have been great! We needed some assistance due to an issue on our end with historic set ups, and they worked tirelessly to get us up and running.
Our conversation rate is fab!
Thanks to Stu and the team - great app!
Hi Gemma, many thanks for your kind review. We were very happy to be able to help and get your Birthday campaign working in MailChimp. It was a pleasure working with you on this. Let us know anytime if we can be of further assistance.
We have been using the Happy Birthday App for a few years now and it's been a great addition to our store. The developers have consistently provided excellent support and have been really helpful with any queries and/or issues we encounter. Thank you so much!
Thank you for your kind review Nabilah. It was a pleasure working with you and helping set up your integration. Great to hear that all is working well. We'll be here if you need us again.
The app is an excellent addition to our store. It's straightforward to set up and use, and the support is fantastic!
Thanks for your great review Cam! Glad we were able to implement your custom Birthday email template. It looks great! We're always here should you need anything else!
Great communication from Stu. Always answers promptly and continuously making suggestions. Thank you!
Many thanks for the kind review Leon. It has been a pleasure helping you get your Birthday campaign and integration up and running and looking good too. We're here should you need anything else.
The app is easy to set up, the documentation is detailed and thorough, but our experience with support completely blew us away.
Steve was extremely quick to respond to our emails and always had a detailed and relevant answer. He also anticipated our needs and proactively offered suggestions.
Thanks to his help, we were able to easily set up a two-way loop with Klaviyo so that:
1) birthdays collected in Happy Birthday are transferred to Klaviyo and seamlessly attach to our existing flow infrastructure for birthday offers
2) birthday we collected thru our existing channels are synced back to Happy Birthday, so we can make sure we are not asking our return customers for information they already provided.
Between the app's simple and lightweight design and unparalleled customer support experience, we are now reviewing other apps made by the same team and trying to find a use case for them.
You guys are amazing.
Thanks for taking the time to leave such a detailed and glowing review Aleksandar!!! It’s very much appreciated!
I’m really glad that you’ve been able to customise your Birthday Club to suit your needs by utilizing our Klaviyo webhooks feature.
It would be fantastic to have you on board with any of our other Shopify apps… I think you’ll love our Grapevine Surveys app ;)
Thanks again!
Such a cool feature for telling our customers how much we love them.
But there are still some things that are way better then only the idea behind this app.
First of all thank you for such an outstanding support, they realized things from which we never dreamed before. Steve was really motivated to fit the app exactly to our needs and to be honest that really was work!
The functions, the design, the customer satisfaction – we love what the app does to us and our customers, thank you guys, thanks Steve!
Thanks for your great review Matthias! It was a pleasure working with you on this and I know you're as pleased with the outcome as we are. Using Flow to add birthdates from customer metafields into Happy Birthday works really well and hopefully sending the birthday emails from your own domain will help to enhance brand awareness.