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Wonderful returns app, especially considering the new pricing model for merchants accepting PayPal! Meets most of our needs. Features I would love to see in the future include:
- Support for the Cainiao within Order Tracking, as this is the primary global courier for dropshipping.
- The ability to approve or deny return requests based on customers' return reason (i.e. approve "arrived damaged," but deny "I didn't like it").
The system is goo dbut half of the time the app was down. customers complained about not being able to access returns page.
Hi there! As a Shopify Plus Certified App Partner, we are committed to Shopify uptime requirements and have a guaranteed 99.9% uptime policy. Please don't hesitate to reach out to our service team, we're happy to help you troubleshoot any issues. You can reach us at: retailer-support@happyreturns.com; we're available from 7 am to 7 pm PT every day of the week.
As many others have said, for a free app to Paypal users, HR is a nice way to integrate automated returns for customers but it does have its limitations. Better options for managing defective items and ability to make changes to orders within the dashboard all need to be improved. Also I've had some difficulties with getting help from the customer support team, often having to email multiple times before getting a response. Overall, I'm happy with what happy returns has to offer but I look forward to them making improvements that address all of the functionality requests so many people have made.
Terrible at getting you onboarded, did all the zoom calls and sold me the dream and now dont reply to emails, installed the app and been waiting 2 weeks to start using it..
Although the free service for pay pal stores is great, they recently instituted a $250.00 monthly minimum to utilize their return bar service which is what makes their process better than any of the others. They charge you per item when the customer drops off an item at one of the return bars which is fine but if you are not getting enough returns to get up to the $250.00 a month they bill you for the difference. Not great for all of us shopify new stores.
We appreciate your feedback! Our pricing model for Return Bars ensures we are shipping our returns in the most sustainable way possible. To do that, there needs to be a certain volume of returns to be aggregated into a single shipment, otherwise, it is better for both the merchant and the environment to use mail as a return method. For merchants under that threshold, we can still offer a seamless and free return portal, allowing shoppers to print labels and ship their returns through the mail, using our low carrier rates or yours.
Horrible! Turns out using the drop off locations, isn't really free, despite us using Paypal as a payment method for our customers on our website. Support did not even bother to respond since 4 days now. What a joke.
Very professional staff but unfortunately the app is so limited in features that we couldn't go ahead with this. The Paypal offer is appealing but not enough to lose key returns control we need.
Hi there! Thanks for leaving a review. We'd love to reconnect on the features you're looking for. We sent you an email to follow up and you can also reach our team at retailer-support@happyreturns.com.
We truly enjoy working with the Happy Returns team. The returns portal is simple and intuitive for our customers to use and the backend system is just as easy for the team. The new added customization features have been a big win. They make it easy by returning items in bulk and their support team responds quickly whenever we need them.
We used this app to quickly switch from a custom Returns app that was high cost, high maintenance. We immediately saw an increase in usability and customer satisfaction, and a decrease in customer support tickets regarding returns. Integration was as easy as it could be. the time to get up and running was stunning. The only thing that keeps this from being a five start review is the limitations around some customizations. because Happy Returns is designed to be used by any company, some customizations are impossible. Knowing these limitations, however, allows us to plan around and work with their wonderful support staff to come up with solutions that will work for us.