Avis (30)

Note globale
3
Nombre d’avis par note
  • 40 % des avis sont des avis à 5 étoiles
  • 13 % des avis sont des avis à 4 étoiles
  • 13 % des avis sont des avis à 3 étoiles
  • 7 % des avis sont des avis à 2 étoiles
  • 27 % des avis sont des avis à 1 étoiles
23 août 2023

As a larger DTC Brand, HappyReturns is more than just an app, they're a wonderful partner. Technically speaking, integration with Shopify was easy and seamless (about a day of configuration work). Their onboarding team is fantastic (Hope is the best) and helped us through trickier technical implementation with our ERP/WMS. After the installation is what really matters, though. HappyReturns Return ...

Cuyana
États-Unis
5 mois d’utilisation de l’application
19 juillet 2023

Our onboarding experience has been great, and we had an easy time setting everything up! It integrates well with Shopify and while we're not looking forward to getting our first return, we know it will be in good hands with Happy Returns!

Desire Denim
États-Unis
5 mois d’utilisation de l’application
1 décembre 2023

Stay away. Not interested in working with majority of Shopify merchants anymore. They are clearly now focused on mega merchants with tons of returns.

Crane & Canopy
États-Unis
6 mois d’utilisation de l’application
15 mai 2023

Similar to a previous review, during the initial call you are told you can make customizations and all the great features when in reality, there is very little customization you can do. The on-boarding team is really unhelpful and not knowledgeable of their own product. The on-boarding team member we were set up with could not answer any of the questions we had and we had to follow-up several ...

Summer Fridays Dev
États-Unis
5 mois d’utilisation de l’application
8 août 2023

As others have said, being a free model if you're a PayPal customer makes this app very appealing and frankly it functions well once set in place. I feel it's on a good trajectory to be great as long as PP continues to add features and I'm overall please with the app so far. As with most complex app processes, it takes some work to get setup properly and if you have a 3rd party to integrate with, ...

Rudy Project North America
États-Unis
Environ un an d’utilisation de l’application
3 avril 2023

Although the service dashboard provides a quick overview of returns for customers and staff, it lacks some fundamental features that would make it great. One major issue is that you can't edit, archive, or cancel an existing return, which can be problematic.

Suppose a customer requests a return, but then realizes they made a mistake or changes their mind. In that case, you can't modify the ...

Spirit Jersey®
États-Unis
Environ un an d’utilisation de l’application
17 août 2023

My team and I have felt this app is beneficial in automating customer returns. My only piece of feedback is the applicability of copying settings across multiple stores, as we manage quite a few Shopify instances.

Overall very happy though!

Panic! At The Disco
États-Unis
12 mois d’utilisation de l’application
9 juin 2023

I appreciate the super simple process from the customer side but from the brand side, we are not notified when a return or exchange is started so customers may wait for a time before their return/exchange is actually credited. We've reached out several times without any replies.

Somewhere Sunny
États-Unis
12 mois d’utilisation de l’application
26 octobre 2023

Fantastic app with an appealing PayPal offer. However, it won't work for you if you're outside the US/Canada. Additionally, the customer service is slow and hasn't been much help. So, all EU stores should consider looking elsewhere.

Reyrr Athletics
Suède
3 mois d’utilisation de l’application
28 septembre 2023

This app was initially a 4 star for me, losing one star because processing a return does not automatically restock inventory, requiring an additional step outside of the Happy Returns portal. The drop to 2 stars is because they do not make it abundantly clear that when using the Happy Returns Fedex account to generate return labels, you are NOT allowed to file a claim with Fedex for a lost ...

KK Bloom Boutique
États-Unis
Plus d'un an d’utilisation de l’application