Help Scout

Not compatible with Shopify checkout extensibility

Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.

Help Scout helps you make every support interaction more personal and easy to manage. Their app integration is a crucial part of our help desk environment. <3 Help Scout!

Helpscout is an outstanding help desk tool for small and medium businesses. The Shopify integration is great. It allows me to see (and links to) a customers Shopify order history from within helpscout. It adds great context to customer interactions.

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively investing in the platform, so looking forward to new features as they are launched - most notably, Beacon 2.0, which will integrate Help Scout Docs and Chat. That will help us provide a richer 'real time' customer support experience (and not require us to be in front of the computer 24x7!).

Friendly user