Help Scout

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively investing in the platform, so looking forward to new features as they are launched - most notably, Beacon 2.0, which will integrate Help Scout Docs and Chat. That will help us provide a richer 'real time' customer support experience (and not require us to be in front of the computer 24x7!).

We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support.

The ability to add workflows and saved replies saves a lot of time. We also use Zapier to do things in HelpScout when we get orders/new customers in Shopify. Easiest example: Add a new HelpScout contact when a customer is added to Shopify.

Helpscout is an outstanding system. Its ability to pull data from Shopify is extremely useful!

Easy to use. Gives order & customer info at ticket level

Love this app. With auto replies, saved replies, work flows, mailbox segregation, and app integration (including Shopify customer profiling), this makes my customer service life 1,000,000X easier. AND I only pay $20 per month! For the time this saves me, I feel like I'm getting away with something with such great pricing.

Help Scout helps you make every support interaction more personal and easy to manage. Their app integration is a crucial part of our help desk environment. <3 Help Scout!

Helpscout is an outstanding help desk tool for small and medium businesses. The Shopify integration is great. It allows me to see (and links to) a customers Shopify order history from within helpscout. It adds great context to customer interactions.

This connector eliminates so much time for us in Help Scout but pulling in customer information in the sidebar and linking to all their past orders. Help Scout is the most customer-focused companies I've ever worked with. Keep up the good work!