리뷰 (23)

전체 평점
4.5
평점 수준당 개수
  • 평점의 87%가 별 5개입니다
  • 평점의 0%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 9%가 별 2개입니다
  • 평점의 0%가 별 1개입니다
2024년 3월 5일

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
브라질
앱 사용 기간 2년 초과
2024년 2월 29일

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
미국
앱 사용 기간 6개월
2024년 3월 6일

Friendly user

Del Mar Laboratories
미국
앱 사용 기간 4년 초과
2024년 3월 6일

Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell
die E-Mails zu finden, die sie adressieren sollen oder
E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich ...

iFixit
미국
앱 사용 기간 2년 초과
2018년 3월 10일에 편집됨

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively ...

Rughook
미국
앱 사용 기간 대략 6년
2024년 1월 25일

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
미국
앱 사용 기간 거의 6년
2024년 2월 8일

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly ...

J skis
미국
앱 사용 기간 5년 초과
2024년 2월 17일

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
미국
앱 사용 기간 대략 3년
2018년 3월 15일

We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support.

The ability to add workflows ...

Standout
미국
앱 사용 기간 2년 초과
2018년 3월 13일

Helpscout is an outstanding system. Its ability to pull data from Shopify is extremely useful!

Anzacare 2
뉴질랜드
앱 사용 기간 2년 초과