Help Scout

Help Scout

Prezzi
Piano gratuito disponibile. Prova gratuita disponibile.
Valutazione
4,5 (23)
Sviluppatore
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for ... altro
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Edit, duplicate, cancel and refund orders directly in Help Scout

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

  • HubSpot
  • Mailchimp
  • Campaign Monitor
  • Zapier
  • Klaviyo
  • Slack

Prezzi

Puoi ricevere addebiti esterni da Help Scout separatamente rispetto alla fattura Shopify. Maggiori informazioni

Free

Gratis

  • Unlimited users
  • Up to 50 contacts/mo
  • Unlimited AI access
  • Inbox: all channels
  • 1 Docs site
  • Help widget
  • In-app messages
  • Paid upfront annually

Standard

$50 /mese

  • For 100 contacts/mo
  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • CSAT ratings
  • API and 100+ integrations
  • Paid upfront annually

Prova gratuita di 15 giorni

Plus

$75 /mese

  • For 100 contacts/mo
  • 5 inboxes
  • 3 Docs sites, restricted access
  • Advanced permissions w/ tracking
  • Teams
  • Custom views
  • Paid upfront annually

Prova gratuita di 15 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (23)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 9% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
17 febbraio 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
Stati Uniti
Circa 3 anni di utilizzo dell’app
5 marzo 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasile
Oltre 2 anni di utilizzo dell’app
29 febbraio 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
Stati Uniti
6 mesi di utilizzo dell’app
15 marzo 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
Stati Uniti
Oltre 3 anni di utilizzo dell’app
7 marzo 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are ...

Beauty Heroes®
Stati Uniti
Oltre 2 anni di utilizzo dell’app

Assistenza

Assistenza app fornita da Help Scout.

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Sviluppatore

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Lanciata

31 marzo 2014

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