Help Scout

Help Scout

Prezzi
A partire da $25/mese. Prova gratuita disponibile.
Valutazione
4,5 (23)
Sviluppatore
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! altro
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Process order refunds and cancellations directly in Help Scout

Lanciata

31 marzo 2014

Lingue

Inglese

Questa app non è disponibile in Italiano

Categorie

Funziona con

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Prezzi

Puoi ricevere addebiti esterni da Help Scout separatamente rispetto alla fattura Shopify. Maggiori informazioni

Standard

$25 /mese

o a $240/anno con un risparmio del 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Prova gratuita di 15 giorni

Plus

$50 /mese

o a $480/anno con un risparmio del 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Prova gratuita di 15 giorni

Pro

$780 /anno

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Prova gratuita di 15 giorni

Standard

$25 /mese

o a $240/anno con un risparmio del 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Prova gratuita di 15 giorni

Plus

$50 /mese

o a $480/anno con un risparmio del 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Prova gratuita di 15 giorni

Pro

$780 /anno

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Prova gratuita di 15 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (23)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 9% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
15 marzo 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
Stati Uniti
Quasi 3 anni di utilizzo dell’app
6 marzo 2024

Friendly user

Del Mar Laboratories
Stati Uniti
Oltre 4 anni di utilizzo dell’app
6 marzo 2024

Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell
die E-Mails zu finden, die sie adressieren sollen oder
E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich seine persönliche E-Mail angeben möchte.

Help Scout bietet zudem eine Reihe von Berichten, mit Hilfe derer wir
Effizienz und Qualität messen können, sowie Trends besser erkennen.

Es besteht die Möglichkeit, Tags zu verwenden und auch diese dann zur Sortierung und Auswertung zu nutzen.

Der Aufwand, er zu Beginn für die Einarbeitung anfällt, ist schnell amortisiert: Die Funktion, private Notizen hinzuzufügen, die nur intern sichtbar sind, sowie die Möglichkeit, vorangegangene Konversationen mit derselben Person einsehen zu können, erleichtern den Arbeitsalltag ungemein, ganz abgesehen von der Nutzung vorab gespeicherter Standardantworten.

Gerade letztere hilft auch dabei, dass neue Mitarbeiter schnell einsatzfähig werden und weniger Zeit benötigen, um qualifizierte Antworten senden zu können.

Für diejenigen, die mehr als einen HS-Posteingang benutzen, ist es zudem möglich, die Konversationen einzusehen, die eventuell mit anderen Abteilungen des Unternehmens bereits stattgefunden haben, und Notizen können abteilungsübergreifend im Kundenprofil hinterlegt werden.

Wir nutzen auch sehr gerne automatische Workflows, z. B. für Abwesenheiten, und Help Scout sorgt dafür, dass diese jeweils nur intern verschoben werden und der Kunde seine Antworten direkt erhält, ohne sich mit Abwesenheitsnotizen und Weiterleitungen abgeben zu müssen.

iFixit
Stati Uniti
Oltre 2 anni di utilizzo dell’app
7 marzo 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.

We are waiting until a few more of these items are live before we migrate.

Beauty Heroes®
Stati Uniti
Oltre 2 anni di utilizzo dell’app
5 marzo 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasile
Oltre 2 anni di utilizzo dell’app

Assistenza

Help Scout può rispondere a qualsiasi domanda riguardo Help Scout.

Sviluppatore

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

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