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Help Scout
- Preços
-
Plano gratuito disponível. Avaliação gratuita.
- Classificação
- 4,5 (23)
- Desenvolvedor
- Help Scout
Galeria de imagens em destaque

Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Edit, duplicate, cancel and refund orders directly in Help Scout
Contém texto sem tradução
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
- HubSpot
- Mailchimp
- Campaign Monitor
- Zapier
- Klaviyo
- Slack
Categorias
Canais de vendas
Automação do fluxo de trabalho
- Resposta automática
- Modelos de resposta
- Respostas por IA
- Resumos por IA
- Venda de ingressos
- Caixa de entrada unificada
- Atribuição automática
- Acionadores baseados em regras
- Marcação com tag
- Detecção de spams
- Acompanhamento de pedido
- Notificações ao cliente
- Pesquisas de feedback
- De várias lojas
- Análises
- Relatórios
Preços
Você pode receber cobranças externas do parceiro de pagamentos Help Scout, fora da fatura da Shopify. Saiba mais
Free
Grátis
- Unlimited users
- Up to 50 contacts/mo
- Unlimited AI access
- Inbox: all channels
- 1 Docs site
- Help widget
- In-app messages
- Paid upfront annually
Standard
$50 /mês
- For 100 contacts/mo
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- CSAT ratings
- API and 100+ integrations
- Paid upfront annually
Avaliação gratuita de 15 dias
Plus
$75 /mês
- For 100 contacts/mo
- 5 inboxes
- 3 Docs sites, restricted access
- Advanced permissions w/ tracking
- Teams
- Custom views
- Paid upfront annually
Avaliação gratuita de 15 dias
Contém texto sem tradução
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (23)
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Not compatible with Shopify checkout extensibility
Helpscout is a great platform, but their integration with Shopify has a ways to go.
The functionality missing specifically with Shopify is
1) showing customer and order TAGS in the side bar integration area
2) the ability to link to products you sell in your responses.
Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.
Other functionality we know they are ...
Friendly user
Atendimento
O atendimento para o app é oferecido por Help Scout
Recursos
Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).
Desenvolvedor
Lançado
31 de março de 2014
Em destaque
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