Help Scout
- Preços
-
A partir de $25/mês. Avaliação gratuita disponível.
- Classificação
- 4,5 (23)
- Programador
- Help Scout
Galeria de imagens em destaque
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackCategorias
Canais
Automatização do fluxo de trabalho
Preços
As taxas externas poderão ser faturadas por Help Scout, em separado da sua fatura da Shopify. Saber mais
Standard
$25 / mês
ou $240/ano e poupe 20%
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Avaliação gratuita de 15 dias
Plus
$50 / mês
ou $480/ano e poupe 20%
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Avaliação gratuita de 15 dias
Pro
$780 / ano
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Avaliação gratuita de 15 dias
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (23)
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Not compatible with Shopify checkout extensibility
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Assistência
Help Scout pode responder a qualquer pergunta que tenha sobre Help Scout.
Programador
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
31 de março de 2014
Incluído
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