![Help Scout](https://cdn.shopify.com/app-store/listing_images/be87c3d43b29ed7928de31b3ce0dca52/icon/CITbocnK4oEDEAE=.png)
Help Scout
- Preços
-
A partir de $25/mês. Avaliação gratuita disponível.
- Classificação
- 4,5 (23)
- Programador
- Help Scout
Galeria de imagens em destaque
![Every customer conversation, one unified platform](https://cdn.shopify.com/app-store/listing_images/be87c3d43b29ed7928de31b3ce0dca52/promotional_image/CL-JgY3AzoMDEAE=.png?height=720&width=1280)
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
Lançada
31 de março de 2014
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Funciona com
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackPreços
As taxas externas poderão ser faturadas por Help Scout, em separado da sua fatura da Shopify. Saber mais
Standard
$25 / mês
ou $240/ano e poupe 20%
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Avaliação gratuita de 15 dias
Plus
$50 / mês
ou $480/ano e poupe 20%
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Avaliação gratuita de 15 dias
Pro
$780 / ano
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Avaliação gratuita de 15 dias
Standard
$25 / mês
ou $240/ano e poupe 20%
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Avaliação gratuita de 15 dias
Plus
$50 / mês
ou $480/ano e poupe 20%
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Avaliação gratuita de 15 dias
Pro
$780 / ano
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Avaliação gratuita de 15 dias
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (23)
Not compatible with Shopify checkout extensibility
Friendly user
Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell
die E-Mails zu finden, die sie adressieren sollen oder
E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich seine persönliche E-Mail angeben möchte.
Help Scout bietet zudem eine Reihe von Berichten, mit Hilfe derer wir
Effizienz und Qualität messen können, sowie Trends besser erkennen.
Es besteht die Möglichkeit, Tags zu verwenden und auch diese dann zur Sortierung und Auswertung zu nutzen.
Der Aufwand, er zu Beginn für die Einarbeitung anfällt, ist schnell amortisiert: Die Funktion, private Notizen hinzuzufügen, die nur intern sichtbar sind, sowie die Möglichkeit, vorangegangene Konversationen mit derselben Person einsehen zu können, erleichtern den Arbeitsalltag ungemein, ganz abgesehen von der Nutzung vorab gespeicherter Standardantworten.
Gerade letztere hilft auch dabei, dass neue Mitarbeiter schnell einsatzfähig werden und weniger Zeit benötigen, um qualifizierte Antworten senden zu können.
Für diejenigen, die mehr als einen HS-Posteingang benutzen, ist es zudem möglich, die Konversationen einzusehen, die eventuell mit anderen Abteilungen des Unternehmens bereits stattgefunden haben, und Notizen können abteilungsübergreifend im Kundenprofil hinterlegt werden.
Wir nutzen auch sehr gerne automatische Workflows, z. B. für Abwesenheiten, und Help Scout sorgt dafür, dass diese jeweils nur intern verschoben werden und der Kunde seine Antworten direkt erhält, ohne sich mit Abwesenheitsnotizen und Weiterleitungen abgeben zu müssen.
Helpscout is a great platform, but their integration with Shopify has a ways to go.
The functionality missing specifically with Shopify is
1) showing customer and order TAGS in the side bar integration area
2) the ability to link to products you sell in your responses.
Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.
Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.
We are waiting until a few more of these items are live before we migrate.
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Assistência
Help Scout pode responder a qualquer pergunta que tenha sobre Help Scout.
Programador
Recursos
Este programador não oferece assistência direta em Português (portugal).
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