Help Scout

Help Scout

A partir de $25/mês. Avaliação gratuita de 15 dias.
Classificação (4,7)
Avaliações
Programador

Sobre esta aplicação

Lançada

31 de março de 2014

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! mais
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Process order refunds and cancellations directly in Help Scout

Preços

Avaliação gratuita de 15 dias

As taxas externas poderão ser faturadas por Help Scout, em separado da sua fatura da Shopify. Saber mais

Standard

$25/mês

ou $240/ano e poupe 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Plus

$50/mês

ou $480/ano e poupe 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Pro

$65/mês

faturado em $780 uma vez por ano

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Standard

$25/mês

ou $240/ano e poupe 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Plus

$50/mês

ou $480/ano e poupe 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Pro

$65/mês

faturado em $780 uma vez por ano

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

15 avaliações

Avaliação geral
4,7
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 7% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
25 de janeiro de 2024

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
Estados Unidos
Almost 6 years usando a aplicação
17 de fevereiro de 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
Estados Unidos
8 de fevereiro de 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
Estados Unidos
25 de agosto de 2023

In general, the system for handling customer inquiries through ticketing is effective and straightforward. However, the integration with Shopify leaves much to be desired.

While working in the Help Scout, the sidebar only displays a some order numbers and totals, without providing information on shipping addresses, tracking, or customer extra details. To access this information, you must leave the Help Scout platform and open a new window.

Additionally, the integration does not support the installation of Live Chat (Beacon). You need to install the script manually through the theme files, and the loading speed is slow. A better way to do it is via the Shopify Scripts integration that is available for themes 2.0.

You can't use "Secure beacon" to identify users and store their information for future reference. To integrate with Shopify properly, a developer must be hired, and the Help Scout API must be learned, according to a Help Scout representative.

I wish this specific Shopify App by Help Scout would have been updated with more features.

Sound Healing LAB
Estados Unidos
About 2 months usando a aplicação
24 de janeiro de 2024

Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.

GiftTree
Estados Unidos
6 months usando a aplicação

Sobre esta aplicação

Lançada

31 de março de 2014

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Construído por Help Scout

Sobre Help Scout

Avaliação média de 4,7

A criar aplicações para a App Store Shopify há 10 anos

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Assistência

Enviar uma mensagem

1 (855) 435-7726

help@helpscout.com

Este programador não oferece assistência direta em Português (portugal).

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