Help Scout

Help Scout

Priser
Gratisplan tillgänglig. Gratis testversion tillgänglig.
Betyg
4,5 (23)
Utvecklare
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for ... mer
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Edit, duplicate, cancel and refund orders directly in Help Scout

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Visa översättning

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

  • HubSpot
  • Mailchimp
  • Campaign Monitor
  • Zapier
  • Klaviyo
  • Slack

Priser

Externa avgifter kan debiteras av Help Scout separat från din Shopify-faktura. Mer information

Free

Gratis

  • Unlimited users
  • Up to 50 contacts/mo
  • Unlimited AI access
  • Inbox: all channels
  • 1 Docs site
  • Help widget
  • In-app messages
  • Paid upfront annually

Standard

$50 /månad

  • For 100 contacts/mo
  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • CSAT ratings
  • API and 100+ integrations
  • Paid upfront annually

Prova gratis i 15 dagar

Plus

$75 /månad

  • For 100 contacts/mo
  • 5 inboxes
  • 3 Docs sites, restricted access
  • Advanced permissions w/ tracking
  • Teams
  • Custom views
  • Paid upfront annually

Prova gratis i 15 dagar

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Visa översättning

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

Recensioner (23)

Helhetsomdöme
4,5
Antal per omdömesnivå
  • 87 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 4 % av omdömena har 3 stjärnor
  • 9 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
5 mars 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasilien
Mer än 2 år användning av appen
29 februari 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
USA
6 månader användning av appen
15 mars 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
USA
Mer än 3 år användning av appen
7 mars 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are ...

Beauty Heroes®
USA
Mer än 2 år användning av appen
6 mars 2024

Friendly user

Del Mar Laboratories
USA
Mer än 4 år användning av appen

Support

Support på appen tillhandahålls av Help Scout.

Resurser

Den här utvecklaren erbjuder inte direkt support på Svenska.

Utvecklare

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Lansering

31 mars 2014

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