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1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app...
>> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.
Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.
This app is a solid free app. You have to learn what you can do and cannot do with their hierarchy of data, but once you learn it, I think it will fullfil most people’s needs for an FAQ page.
So far so good. Nice and simple.
The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there,
Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at support@helpcenterapp.com and we will assist you as soon as possible.
Best wishes,
HelpCenter team
Nice and easy App. Thanks guys
It is best FAQ app ever used and support is really efficient and fast.
Even editing is useful and clear.
Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community.
Best wishes,
Support team
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge.
There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin.
Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback!
It really helps make our product better and grow.
We have passed this information to our dev team so they can look at it more deeply.
All the best,
HelpCenter team
Its great because it if free. I need something like this for my web site but didnt know how to use code to do this. Its easy to set up. It wasnt clear how to set up the questions and answers because it is confusing how it asks for new category and then new section and then a new article and the requires a title AND and more text (required to enter text under the title). I felt that it would have been nice to just use category for "shipping questions" and new section for the actual questions, then "new article" with the answer, but you are forced to make a category for each set of questions. Maybe its me but thats kind of confusing. Either way, its perfect for my needs and its FREE!!!
Application facile d'utilisation. Très pratique
The only reason I give it 4 starts instead of 5 is because there is no way to change the url apps/help-center to apps/faq