Anmeldelser (1.335)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 87 % af bedømmelserne er på 5 stjerner
  • 7 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
10. januar 2020

I created my FAQ section using this app and it is fabulous. I only used the free version and it meets my current needs.

Ebenezer Apparels
New Zealand
10 måneder bruger appen
25. april 2018

really nice app my help center is looking better than it was

Bibset
Israel
10 måneder bruger appen
20. august 2018

Beautiful design, easy to use, pretty straight-forward. Great job.

Braggy Bags
Storbritannien
10 måneder bruger appen
22. september 2022

We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.

HomeSport
Luxembourg
10 måneder bruger appen
Shark Byte, Inc svarede 23. september 2022

Hello HomeSport team,

First of all, we're truly sorry to hear that you've come across such inconveniences while using our app.
Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time).
But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now.

I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us!
Once again, our sincere apologies for the temporary inconvenience.

Best regards,
HelpCenter Team

Redigeret 14. december 2021

Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!!
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I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan....
Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!

GeezerGlide LLC
USA
10 måneder bruger appen
Redigeret 3. marts 2019

Installed Help Centre but needed a couple of changes to it. Help Centre response and customer service was five star.

Calamazag Plant Nursery
Storbritannien
10 måneder bruger appen
4. februar 2021

I love this app! It's very user friendly and would definitely recommend it! Also, it's great to be able to unpublish something you no longer wish to display so quickly!

Hypnotic Highs
USA
10 måneder bruger appen
5. september 2018

THis is a MUST HAVE for any ecom site we use it for our Home and garden site https://wroughtironhaven.com it cuts down on emails and chat levels. Its also a really good quick ref guide for our customer service training to answer general questions about the store.

Wrought Iron Haven
USA
10 måneder bruger appen
18. marts 2022

This is a fantastic solution for a help desk/ticketing system for a new store. Customer support has been wonderful. Highly recommend.

JustCoffeeTables
USA
10 måneder bruger appen
30. december 2018

Suprizingly easy set up. Looks great and really quick installment. Its free so why not give it a try? Take a look here: https://hitthehay.se/apps/help-center

HIT THE HAY
Sverige
10 måneder bruger appen