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Fantastic app and completely blown away by the support.
Easy to set up, good design, helpful app. It also has a friendly, responsive customer service. Great app highly recommend it!
This is a really easy to use app! I do not have a bad word to say.....Its simple, it works.
If you want a F.A.Q. page you will get one for free here!
Not only is the app a breeze to use (the UI is amazing, even the font sizes are easy to adjust, very easy to publish it in parts, etc.), but, true to their name, the support behind HelpCenter at Vertex is amazing as well!
We're using the HelpCenter app for an Arabic language site, and HelpCenter doesn't support Arabic / Right-to-Left text yet (coming in August).
I got in touch with the HelpCenter team, a kind fellow named Justas, and he talked to his developers to make a few changes in our theme to support Arabic / RTL!
They sent us a collaboration request in Shopify, made the changes themselves, and now we have a beautiful fully-functioning FAQ page in Arabic. For the support and the app, I would give more than 5-stars.
Thanks Justas and the Vertex team!
Really awesome app. Just made a few sections, but love it so far. Having previous experience in customer service at world class level I already know that this is gonna impact our site in a supportive and trusting manner. You want this app. Your customers deserve it!
This app is unstable and the support are weak. This app is unstable and the support are weak. This app is unstable and the support are weak.
Hello Oh&Ah,
We checked your situation with developers promptly. Help Center app does not in any way affect the way a client's store works. Our app installs and is reachable by a single page in the entire store. The only thing it can affect is that single FAQ page. If this page experiences problems - then it's either our fault or the shop's theme is interfering with our functionality - which we can fix. But if the problems arise anywhere outside of the FAQ page - we technically have no influence over it.
Since Help Center app was uninstalled from your store 2 days ago, maybe there were some other changes in your shop's theme during those days, that had an impact?
kind regards -
Help Center team
Great app, simple to use and great support!
Love this app. Had one issue with the contact form popping up without a way to tell it to go away but HelpCenter Support resolved the issue quickly and easily. Excellent service from Marius and I highly recommend the app.
App is beautifully crafted for a clean and slick interface. Customers are able to search the F.A.Q. by using the search bar provided. Two thumbs up! Thank you!
This app was helpful to the primary point of getting help. I wanted to see a wider range of colorful or maybe some exotic features to make it like a brand to compliment your store.